Customer Service Office
Resume:
Juanita Alejandra Coleman
Chicago, Il 60614
*.*********.*******@*****.***
http://www.linkedin.com/profile/view?id=225741313&trk=nav_responsive_tab_profile
Objective:
To develop strong skills in my new accounting career and look for opportunities to grow
professionally. To obtain a challenging career that will enable me to utilize my strong
communication & organizational skills.
Demonstrated Skills:
• • Highly Adaptable and •
Effective Strong Customer Service
•
Communicator Flexible Highly Motivated
• Strong Leadership • Superior Organizational Personality
• Fluent in Spanish and
Skills Ability
• Computer • Good Communicating, English
Proficiency team player.
• Mathematical ability • Deadlines Achiever.
Experience:
Gold Coast Motors LLC April 2013 – Nov 2013
Office Assistant. A temporal job. The company exports classic cars to Germany. My job was to
help the owner in the daily office duties such as:
• Filling export forms
• Small portion of accounting (invoices and bank reconciliation)
• Contact shipping companies.
San Blas Café Bar
I spent over two year, (2010 - 2013) in Pereira, Colombia, building and operating my own café/
bar. The name is San Blas Café & Bar which is still open today and very successful. Starting my
own business involved: planning and making financial key decisions. Very often I had to present
projects and new ideas so I could improve my business. I had to learn new things every day such
as, knowing legal activities, getting trained, training people, and innovating products and service.
Procare Health Center Feb 2009 – Nov 2009
Office Assistant: The office had a huge volume of patients with different needs. All the stuff,
including me, had to work together to offer the proper attention to all the patients who came in
looking for our service. These duties included:
• Manage patient files
• Collect payments
• Verify insurance benefits
• Schedule patients for next appointment
• Assist with patient therapy and various treatments
• Handle telephone inquiries within my capacity and forward to appropriate destination.
SCIS Air Security Corporation. Sep 2007 – Sept. 2008
Lead/Trainer: New projects and giving feedback relating with employees were part of my daily
duties. Sometimes, schedules and deadlines were giving at the last minute so I had to work fast,
getting answers and working extra hours, if it was necessary, so the company could meet the
customers’ needs.
• Responsible for managing the office finances and cash used for in flight transactions.
• Reconciliation of deposit and cash operations
• ADP Payroll systems
• Assisted with the supervision of daily operations and employees in the LSG Sky Chefs
Kitchen and on the Aircraft Operating Area.
• Provided both positive and constructive feedback to employees both orally and in written
form to improve procedures and productivity.
• Planned daily schedule for the employees.
• Utilized the Windows OS, Microsoft Office, and specialized databases to process and
organize office documents. ..
• Assisted customers with their different needs and matters.
Coleman's Aviaries July. 1999- May. 2007
Manger: When I started at this company, I didn’t know anything about this kind of industry, but
slowly, I learned everything related to the business. As a result, I got promoted several times
during those seven years that I worked for this company.
• Energetically and effectively supervised a team of 12 employees.
• Responsible for developing and maintaining an efficient product.
• Management receiving and shipping schedules.
• Negotiate pricing from suppliers to improve company's profitability.
• Sold company's products to existing customers and found new prospective customers.
• Strive to nurture a comfortable, positive, and efficient environment for all the employees.
• Weekly payroll
• Enthusiastically interacted with customers on a regular basis and maintaining a high level
of customer service and professionalism
Education & Training
• Devry University
Technical Management with concentration on Accounting.
• Okaloosa community College
46 credits toward Business Administration
• Universidad de Nariño
Business Administration
• Institute of Systems, Colombia
Certification in Microsoft Operating Systems and Microsoft Office software.
Contact this candidate