Customer Service Manager

Location:

Posted:

March 02, 2014

Nadege Alfred

West Palm Beach Fl *****

Alternate Phone: 561-***-****

Email: ***************@*****.***

EXPERIENCED CUSTOMER SERVICE REP, OFFICE ASSISTANT, AND ACCOUNT MANAGER

Microsoft Office Suite Attentive listener

Team, individual goals Critical thinker

Problem solver Knowledge of Microsoft office programs

Type 45+ wpm Handle multiple phone lines

Bilingual English/French/Creole

Skillful communicator

PROFESSIONAL ACCOMPLISHMENTS:

Customer Service

• Interview customers, provided customer service preparing various types of correspondences.

• Provide legal documents to agencies and attorneys to collect on past due accounts.

• Adhere to the HIPAA and The Fair Debt Collection Practices Act.

• Mail out documents and follow up on accounts using various banking systems and protocols.

• Inbound and outbound calls to collect on past due accounts.

• Greeted customers and provided assistance to a diverse population.

• Advised clients and customers.

Office Assistant

• Developed and compiled customer satisfaction quarterly report in excel.

• Operated computers, fax machines, printers and other basic office equipment.

• Collect on account over 90-120 days delinquent.

• Adhere to the HIPAA and The Fair Debt Collection Practices Act.

• Required to identify, assess, and resolve issues/problems within Collections area of responsibility.

• Assisted customers in making payment arrangements to settle debt.

Account Manager

• Performed general secretarial duties, including scheduling appointments, verified insurance.

• Compiled verbal and written messages, transmitting accurate messages to appropriate person.

• Checked patients in and out, prepared charts for the doctor and collected payments.

Professional Experience

JP Morgan Chase. Lake Mary, Fl- Customer Service Advisor 01/09 to 01/13

Allied Interstate. Orlando, Fl-Account manager 04/08 to 09/08

Dr. Grenn Family Medicine. Lake Worth, Fl-Medical Receptionist 08/04 to 11/07

VOCATIONAL TRAINING & EDUCATIONAL BACKGROUND:

Med Vance-Lake Worth, FL 01/02 to 03/04

• Enrolled in an intensive 2 year program for medical billing and coding