Sales Manager

James R. Jeffcoat

*** **. ***** *** ( Frisco, Texas 75035

214-***-**** ( ***********@**.***

Taleo Consultant/Director of recruiting/resource management

Dynamic Business focused, Senior Recruitment leader, with over 25+ years of

corporate recruitment, applicant tracking systems design and

implementation, agency recruitment, contingent workforce management,

recruiting management and sales experience. 11+ years of corporate

ownership, as well as 11+ years of corporate management, strategy and

operations. Proactive team leader with proven ability in recruitment

strategy development and implementation, recruiting processes design and

implementation, contingent staffing strategy design/implementation,

diversity strategy and implementation, market identification, sales

strategy, client cold-calling, and sales presentations. Proven professional

in the design, development and implementation of Applicant Tracking Systems

(Taleo).

Full Cycle implementation of Taleo TBE / Enterprise Edition ( Full Life

Cycle Recruiting and Resource Management Process ( Recruitment Strategic

Planning ( Project Management ( Cost Control Team Leadership & Development

( Operations ( Strategic Sourcing ( Talent Attraction Contingent Workforce

Management ( Offshore Management ( Mentoring ( Presentations

Partner / Client Relations ( Process Improvements ( Change Management (

Business Development

PROFESSIONAL EXPERIENCE

Resources Global Professionals (RGP) Feb 2012 to current

Resources Global Professionals (RGP) serves business from the inside.

Partnering with client teams, we solve problems, implement initiatives and

help drive change through all levels of businesses all over the world.

From over 70 offices in North America, Europe and Asia Pacific, RGP serves

over 1,800 clients in 70 countries.

Taleo Functional Project Lead

Specific Accomplishments

. Lead team as the Project Functional Team Lead. Responsible for design

and redesign of recruiting processes, than responsible for Taleo

meeting or exceeding design expectations.

. Responsible for design and implementation of Candidate Selection

Workflows. Worked closely with Human Resources, Compensation and

Benefits in CSW design.

. Acted as primary interface with Oracle project implementation team.

Worked with Oracle to resolve all functional issues.

. Acted as interface with Oracle Support to resolve all issues that

needed tickets to complete resolution.

. Assisted in UAT script design and managed UAT testing team.

. Assisted Oracle master trainer in the delivery of training to all

system users.

. Solely responsible for the Design, Development and Delivery of the

Hiring Manager Training to over 500 hiring mangers

. Responsible for the report assessment for Recruiting, HR, Compensation

and Benefits, Responsible for the initial build of departmental

reports. Attended Oracle delivered reporting class

. Acted as Taleo System Administrator until after go-live when employee

was trained

. Primary team lead for the implementation of the Dynamic Approval

Routing (DAR). Worked closely with IT to set up remote system

approvals

. Worked with 3rd party Background Check company (EQuest) to integrate

into Taleo

. Worked closely with Technical Lead to gather, evaluate, scrub all

necessary data for Data Mapping for HRIS system integration

. Solely responsible for the system Functional testing. Completed tested

2 weeks ahead of deadline.

. Lead and directed JAD sessions.

eVerge Group April 2012 to Feb 2013 (1 year assignment)

Talent and Resource Manager

Specific Accomplishments

. Responsible for the assessment and the setting of priorities for

current consultant needs

. Assessment of current consultant skillsets and comparison to current

and future needs

. Manage recruiting team of 4 professional recruiters

. Worked closely on a daily basis with Practice leaders and VP's to

assess current and forecasted needs

. Redesigned and implemented more efficient recruiting process and

procedures

. Implemented and managed third party vendor partnership. Drove fill

rate down by 20%

. Recruited and worked a full cycle recruiting desk. Focused on senior

level positions internally as well as consultants.

Terremark Worldwide (A Verizon Company) May 2011 to March 2012

Terremark is a subsidiary of Verizon Communications Inc. and is the

recognized leader in managed hosting, IT Infrastructure and security

services. Terremark provides the world's top companies worldwide with

reliable, secure enterprise-level resources.

Director of Recruiting

Terremark is a $1.2 billion subsidiary of Verizon Communication Inc. I

joined Terremark as the Director of Recruiting to build recruiting,

contingent workforce and organizational growth strategies that would allow

for an anticipated 34% growth in revenues. Anticipated growth translated

into approximately 700 FTE hires and 300-400 contingent staff. Terremark

was purchased by Verizon Inc. in July 2011, position was moved to New

Jersey. Chose not to relocate.

Specific Accomplishments

. Designed and implemented a strategic, cost effective, innovative and

customer focused organization responsible for the hiring needs on a

national basis.

. Designed and implemented Resource Management process to effectively

utilize internal and external consultants, resource scheduling,

resource forecasting, and resource utilization reporting matrix's.

. Spearheaded the growth of the staffing organization from 4 recruiters

to a team of 10 recruiters and 5 sourcing specialists. Increased per

hire stats from 4 hires per month per recruiter to 8 hires per month.

. Decreased time to fill from 58 days to 45 days.

. Designed and developed Terremark branding and go to market recruiting

initiatives.

. Project lead to migrate Terremark from Ultipro Applicant Tracking

System to VZ Careers/Recruit.

. Built and managed a $1.2m budget for all recruiting processes.

. Implemented processes to support the Contingent Workforce operations.

. Managed all vendors and established skills based project delivery

plan.

. Worked with Hiring Managers and Project Leaders with the project

resource needs and assignments.

. Designed and implemented the companies first Retention Plan.

. Designed and implemented a College Campus Recruiting plan.

. Redesigned and implemented Employee Referral Program.

PPT Consulting, Flower Mound, Texas ( July 2009 to May 2011

Consulting Firm. 11 employees, $800K in annual revenues.

VP of Sales / Partner

Start up consulting firm that is focused on the recruitment and placement

of Information Technology and Accounting/Finance professionals. Worked a

full recruiting desk, networking, sourcing, cold-calling, talent

attraction, interviewing developing strong business relationships while

also establishing the business development, sales strategy, sales

presentations, contract negotiations, account management as well as

maintaining corporate operations. Responsible for utilization planning and

implementation of resource management, resource scheduling and utilization

forecasting.. Supported customer Oracle projects with 25+ Oracle

professionals.

Specific Accomplishments

. Built company to 11 consultants and revenues of $800,000.00 in just 8

months.

. Successfully took company through process to become HUD, Women Owned

and Minority Owned certifications.

. Establish and built strong business relationships with industry

contacts.

. Maximized company cost savings by changing payroll processes and

renegotiating operational vendors.

. Worked full desk sourcing, interviewing, networking, cold-calling for

talent acquisition and placement.

Rexel Inc. Dallas, Texas ( Oct 2005 to July 2009

Worlds Largest Electrical and Datacom Distributor

Director of Recruiting

Rexel is a $5.0 billion Electrical / Datacom Component Distributor with

7000+ employees and 475 branches across the U.S. I was hired to assist

Rexel with critical hiring needs and the design, development, and

implementation of a recruiting strategic plan and contingent workforce

strategy. Successfully established an organization responsible for sole

recruiting support of Rexel Corporate, as well as all 7 field divisions

(315 branches). During 2007 Rexel ($2.5B) acquired GE Supply ($2.5B).

Specific Accomplishments

. Spearheaded the consolidation and centralization of Rexel, Inc. and

Gexpro recruiting and contingent workforce solutions.

. Solely responsible for the evaluation and implementation of an

Applicant Tracking System for all U.S. operations and all

subsidiaries (Taleo).

. Lead team that selected U.S. Applicant Tracking System (Taleo) the

Global ATS (Taleo) solution and lead implementation team.

. Managed 500 seats of Taleo (TBE) responsibilities included workflow

and process design, process implementation, system design and

functional customization.

. Responsible for implementation of Taleo for Gexpro (subsidiary),

Rexel Canada, and Rexel UK.

. Taleo System Administrator responsible for all maintenance and

customizations.

. Composed and managed all aspects of recruiting for a team of 7

recruiters on a national basis.

. Designed and implemented workforce planning strategy in support of

$70mm dollar Oracle project with internal and external Oracle

consultants. Supported projects with a team of 50+ Oracle

professionals. Supported project with resource scheduling, resource

forecasting, bench management, and resource utilization reporting.

. Designed and implemented a strategic, cost effective, innovative and

customer focused organization responsible for the hiring needs on a

national basis.

. Built and managed a $1.2m budget for all recruiting processes.

. Implemented processes to support the Contingent Workforce operations.

. Designed and implemented the companies first Retention Plan.

. Designed and implemented a College Campus Recruiting plan.

. Implemented a newly created Management Trainee Program.

. Negotiated a national contract with Adecco saving the organization is

excess of $500K annually.

Hudson Global Resources. Dallas, Texas ( Oct 2004 to Dec 2005

Hudson is a leading provider of permanent recruitment, contract

professionals and talent management solutions worldwide. From single

placements to total outsourced solutions, Hudson helps clients achieve

greater organizational performance by assessing, recruiting, developing and

engaging the best and brightest people for their businesses. The company

employs approximately 2,000 professionals serving clients and candidates in

more than 20 countries...

Division Manager IT&T Staffing / National Acct. Manager

Managed the IT & Telecom Permanent staffing team for Hudson in the Central

Region office in Dallas. I was also solely responsible for managing the

business relationship, sales strategy and business processes for the

company's largest single account Amazon.com in Seattle WA.

Specific Accomplishments

. Directed daily activities to maintain a $20k per month per desk

average.

. Lead the recruiting efforts including candidate sourcing (cold

calling, networking, internet recruiting, job boards) interviewing.

. Set and managed sales strategy, sales presentations, corporate

operations, contract negotiations and recruiting/management and

hiring.

The Summit Group, Inc., Plano, Texas ( July 1997 to Oct 2004

Built a privately owned startup IT consulting firm that focused on the

recruitment and placement of Information Technology and Engineering

(general and systems) professionals.

President / Recruiting Manager / Recruiter

Specific Accomplishments

. Managed the recruiting efforts including candidate sourcing (cold

calling, internet recruiting, job boards), interviewing, background

checks, reference checks and client assignments.

. Developed and implemented sales strategy, sales presentations,

corporate operations, contract negotiations, recruiting

training/management and hiring processes.

. Managed the daily direction of 3 Account Managers and 6 Recruiters

while working a full recruiting desk.

. Placed consultants with major corporations such as: Lockheed Martin,

Boeing, The Sabre Group, State of Texas (Dept of Health and Human

Services) American Airlines, EDS, JC Penney, MicroSoft, Texas

Instruments.

. Partnered with local software company to design, develop and

implement an Oracle database Preprocessor as well as a PDF viewer for

large utility company in El Paso Texas.

Sabre Decision Technologies. Arlington, Texas ( Sept. 1993 to July 1997

The Sabre Group was a wholly owned subsidiary of AMR and is composed of

four independent companies with a total population of approximately 10,000

employees.

Recruiting Manager

Responsible for the management of recruitment at the Sabre Group level.

Implemented the strategic direction of the recruiting effort, managed daily

operations and focused on building a cost effective, innovative and

customer focused organization.

Specific Accomplishments

. Managed the recruiting efforts including candidate sourcing (cold

calling, internet recruiting, job boards), interviewing, background

checks, reference checks and client assignments.

. Designed, developed and implemented recruitment for both SDT and The

Sabre Group. Duties included: Oversee, plan, develop and implement

effective recruiting strategies.

. Worked a full desk and support one of the business units as a full

process recruiter.

. Built recruiting organization from 1 recruiter to17 recruiters and 14

support employees.

. Built and managed a $2.8M that supported Sabre Decision Technologies.

. Built and managed a $5.0M budget after the Sabre Group formation and

consolidation.

Gemini Consulting, Morristown, New Jersey ( April 1992 to Sept. 1993

Gemini Consulting provides practical solutions to complex business and

managerial problems in manufacturing and related industries. Gemini

Consulting is a wholly owned subsidiary of Gerald E. Dunn, Inc. (GDI), a

business holding company that has operated successfully for nearly three

decades. Gemini consulting focuses its professional services in a number

of competencies. Gemini applies specialized and common sense solutions...

not overly-intellectualized approaches... to typical client problems in

manufacturing and distribution industries.

Consultant / Recruiter

Functioned as a consultant assigned to specific clients performing Business

Process Reengineering assignments. Spent 13 months assigned at Dupont in

Wilmington Delaware. Spent 6 months assigned to AT&T in Berkeley Heights

New Jersey. Selected to lead team for the recruitment and hiring of client

personnel for a one year special assignment in a partnership with Dupont

Inc.

Specific Accomplishments

. Selected to develop and implement and manage a newly created

partnership consulting firm between Gemini Consulting and Dupont

called the Alliance.

. Built and managed the Alliance which grew to 40 consultants with an

annual budget of approximately $4.0M.

. Part of the team responsible for the selection and hiring process for

the College Campus recruiting program.

. Part of the team that lead organizations through the Cultural Change

Process while maintaining continuity with the established goals,

objectives and time constraints or the project.

. Identified business opportunities and managed the sales process

necessary to bring in add-on business

InteCom Inc, Allen, Texas ( May 1988 to April 1992

Intecom is the US division of Canada's Aastra Technologies. The company

provides IP telephony systems and contact center services to enterprise and

government customers. Its products include the Clearspan line of IP

communications equipment, as well as its Centergy virtual contact center

for managing agents across multiple sites.

Recruiter

Recruited and placed professional and non-exempt personnel including

engineering, systems engineering, sales, accounting, marketing and

manufacturing. Handled employee relations for assigned vertical market

including Employee Relations, Compensation, Benefits, Progressive

Discipline as well as Departmental Organization Evaluations.

Specific Accomplishments

. Managed the recruiting efforts including candidate sourcing (cold

calling, internet recruiting, job boards), interviewing, background

checks, reference checks and client assignments.

. Developed and implemented a Management Policy Training Program.

. Lead team for the design and implementation of an Out Placement

Program.

. Wrote and edited a monthly Management Newsletter publication.

. Designed a new company Policy Handbook.

Pro-Tech Recruiting, Plano, Texas ( Feb. 1985 to May 1988

Privately owned IT Consulting firm focusing on the recruitment and

placement of IT professionals

President / Recruiter

Specific Accomplishments

. Managed the recruiting efforts including candidate sourcing (cold

calling, internet recruiting, job boards), interviewing, background

checks, reference checks and client assignments.

. Developed and implemented sales strategy, sales presentations,

corporate operations, contract negotiations, recruiting

training/management and hiring processes.

. Built and established corporate business relationships with major

corporate clients such as: State of Texas (Dept of Health and Human

Services) American Airlines, EDS, JC Penney, MicroSoft, Texas

Instruments.

EDUCATION

Bachelor of General Studies, Emphasis: Employee Relations

University of Texas at Dallas, Dallas Texas

ADDITIONAL CAREER DEVELOPMENT

Member of SHRM

Member of ASTD

Member of DMA

Member of DFWTRN

Certified Instructor for Leadership Development Program (Gemini Consulting)

Certified Instructor for LIFO (Life Orientation Program)

Certified in Counselor Sales Person

Certified in Versatile Sales Person

Certified in Holmes Behavioral Interview Techniques

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