Customer Service Sales
Resume:
Rosa Torrens
Staten Island, NY *****
***********@*****.***
Work History
JCPenney
Customer Service / Home Department Associate 11/2012 to present
*Customer and cash terminal register services: purchases, returns, catalog orders,
payments, credits cards applications, etc.
*Answer customer’s questions about merchandise, store services and help with selections.
*Stock and organize shelves, racks, cases and table with merchandise.
Retna Ltd.
Photo Librarian / Research 08/1998-06/2011
* Archive and maintain a photo library with more than 1 million pictures in alphabetical
order.
*Assume responsibility for the daily operation of the photo library.
*Provide reference and orientation as needed of the resource available in the library.
*Assisted sales team with photo research for client’s request.
*Select and edit photos from suppliers for the company website.
*Office assistant: filing, faxing, mailing, copying
and data entry.
TJMaxx
Store Associate 05/2008-03/2009
*Answer customer’s questions about merchandise, store services and help with selections.
*Stock and organize shelves, racks, cases and tables with merchandise
.
American Heart Association - Puerto Rico Affiliate
Public Relations Officer 11/1988-05/1992
* Develop and execute media campaigns to keep inform the public about the AHA services
and events.
* Develop and execute a public relation campaign to present a good image of the
organization.
* Manage and oversee the day to day execution of public relation and media campaigns.
*Create and implements innovative ideas to generate buzz or social platforms to increase
the interest of the public for the AHA.
*Assist in the development of fundraising opportunities in the community and support
people and group who want to engage with supporting the AHA.
*Help in the organization of educational and fundraising activities like health clinics, tennis
and golf tournaments. Work with the pre event, event day and post event.
*Guide and empower volunteers to make sure that they archive their goals.
*Be the eyes and ears or the AHA, monitoring and listening about the organization in the
media
.
Education:
University Of Puerto Rico 1981-1985
Public Communication Bachelor Degree
Personal Skill:
Bilingual: English – Spanish
Microsoft Office Word Basic
Rosa Torrens
***********@*****.***
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