Customer Service Security

Jennifer Flores

***** ******* *****, ****

Olmsted Falls, OH 44138

Cellular 440-***-****

Home 440-***-****

*********@***.***

SUMMARY OF QUALIFICATIONS

. Strong customer service skills, dependable and operate with integrity

. Ability to maintain focus and awareness within a stressful environment

. Ability to take effective decisions in both crisis and routine

situations

. Ability to repeatedly lift and carry items weighing up to 70 pounds

. Strong communication skills

SUMMARY OF EXPERIENCE

Performed full range of security and screening activities that protect the

traveling public.

Prevent deadly and/or dangerous objects and substances form being

transported onto aircraft.

Used advanced screening devices, including Explosive Detection System, X-

Ray Machines, Hand Held Metal Detector, and pat down techniques effectively

screening baggage and passengers

Participate in information briefings to ensure current, up-to-date

information

Resolve conflict and misunderstandings between employees and customers

EXPERIENCE

Competitor Swim Products via Reserve Network Staffing Agency

Assembler / Packaging Associate, January 2014-February 2014

. Assembled swimming products

. Stocked different work stations with product necessary to assemble

swimming lanes.

. Packaged finished products and prepared for shipping

. Managed inventory and replenished stock as needed.

. Organized and cleaned warehouse so inventory could be accessible

. Built boxes for shipping

Transportation Security Administration, Cleveland, OH

Transportation Security Officer, 2002 - 2013

. Protected the traveling public by screening passengers, baggage and

cargo

. Conducting screening activities at airport to provide commercial

services to the public

. Assisted in monitoring the flow of passengers through the screening

checkpoint to facilitate the orderly and efficient processing of

passengers

. Maintained close communication with supervisors about any issues that

might reveal a weakness or vulnerable area of security screening

. Participated in information briefings concerning security sensitive

issues

. Provided friendly customer service to travelers

. Assisted in auditing of passenger name list

. Ensured compliance to company policies

. Maintained neat and clean work area

EDUCATION

Max Hayes, Cleveland, OH

H.S. Diploma, 1993

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