Customer Service Administrative Assistant

Rolando Rodriguez

Goal-oriented individual

Redwood City, CA

************@*******.*** - 650-***-****

Proficient in Word, Excel, Epic, Medical Terminology, and MediSoft. Well organized and detail oriented, in

possession of excellent interpersonal skills, and capable of multitasking to increase company production and

customer satisfaction. Fluent in Spanish.

WORK EXPERIENCE

Release of Information Specialist

Healthport - Stanford, CA - August 2013 to Present

Responsible for processing all release of information (ROI) specifically medical record requests in a timely and

efficient manner ensuring accuracy and providing customers with the highest quality product and customer

service.

Storeroom Purchaser

Rosewood Sand Hill Resort - Menlo Park, CA - January 2012 to August 2013

Shipping Receiving Clerk / AM Lead

Bon Appetit Management Company - Mountain View, CA - March 2010 to January 2012

Receive orders from vendors and assist with pulling and delivery of the supplies. Weekly inventory of all

merchandise in warehouse. Code and correctly handle invoicing.

Software Entertainment Sales

Fry's Electronics - Palo Alto, CA - April 2009 to March 2010

Increased sales in Software Dept. while delivering excellent customer service.

Made certain shelves were full, and all up stock merchandise secured and safe to prevent accidents.

Global Logistics Analyst - Google

Expeditors International of Washington, Inc - Brisbane, CA - December 1998 to December 2008

Supported all International and Domestic shipments.

Analyzed time and cost performance at all levels

Logistics Supervisor - Tyco Electronics

Responsible for the day-to-day performance of a small team.

Made certain that employees had the training, tools, and materials they needed to carry out their duties.

References available on request

EDUCATION

Certificate in Certified Medical Administrative Assisting

Regional Occupational Program - Burlingame, CA

2013 to 2013

General Education / Medical Terminology

College of San Mateo - San Mateo, CA

April 1992 to July 1993

SKILLS

Managing health information, Medical Ethics, Law, & Compliance

ADDITIONAL INFORMATION

160 hours Internship at Health Plan of San Mateo

Passed the National Certified Medical Administrative Assistant Exam - May 21, 2013

AHA-BLS Certified

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