Sales, Marketing, and Customer Service, Human Resource Mgt certificate

Susan Newton

**** ********* **** *******, ** **823 517-***-**** **********@***.***

Skills:

• Works well with a team or independently

• Socially perceptive, strong critical thinking, and decision-making skills

• Knowledgeable of processes for providing excellent customer and personal

service

• Effective communication and negotiation skills combined with active listening

techniques

• Strong relationship building skills and management of personnel resources

• Strong ability to multitask and accomplish goals by a deadline

Education

Davenport University 2013-2014 Lansing, MI

Obtained Post-Graduate Certificate in Human Resource Management

Central Michigan University Mt. Pleasant, MI

Obtained Bachelors of Science degree in Business Administration and Office Mgmt

Experience:

LifeTouch Photography Okemos, MI

Customer Service Accounts Receivable August 2013 - October 2013

• Processing orders from various school districts

• Corrected errors on orders, made deposits, updated logs for refunds, identified

shortages and implemented procedures for follow up with customers

• Processed credit cards, and assembled documents for auditing purposes

Crossmark Central Michigan Territory

Marketing and Sales Account Executive April 2003 - April 2012

• Sales and account Management for major grocery chains, independent and

franchise convenience stores and independent C stores representing Kimberly

Clark part time then full time with Cadbury, then Kraft foods

• Awards from Cadbury and Kraft for being part of the North American Teams

fastest launch of new products to market-8,000 stores in 8 days

• Introduced new products to approximately 250 accounts on a monthly basis.

Presented sales incentives that were created with the individual Wholesaler and

the manufacture on behalf of the accounts.

• Ordered displays to maximize visibility and increase sales and profit for the

client. Placed signage in store and on coolers to call attention to new products.

Placed point of sale coupons on featured items.

• Merchandised the store and arranged products according to planogram or brand

blocking

• Updated and created shelf tags for the wholesaler calling on the account.

Ingham Intermediate Schools Mason, MI

Substitute Teacher and Para Professional July 2002 – June 2004

• Worked as a substitute teacher in various elementary and middle schools in East

Lansing, Lansing, Okemos, Haslett, Holt, and Williamston

• Para Professional substitute for PPI and Elementary schools with programs for

mentally, emotionally, or physical handicapped students

• Substitute with hearing impaired students and students that were learning

English as a second language at Red Cedar School in East Lansing

Mosaic Retail Solutions (client – Best Buy) Okemos, MI

Merchandising and Sales Representative July 2002 - March 2006

• Increased sales by 25% for Epson, through in store demonstrations of Epson

printers, all in ones, photo printers and scanners and accessories sales to

customers

• Trained Best Buy computer employees on Epson products, promotions with

computer manufacturers

• Maintained in-store inventory on Epson inks and paper

Organizations/Achievements

Professional Business Association, Davenport University 2013-2014

National Society for Leadership, Davenport University 2013-2014

Michigan Human Resource Day, Lansing Center 2013

Microsoft Office 2010 Word and PowerPoint Course, 2012

Leadership Development and Customer Service Course, November 2000

Negotiation Strategy Seminar, February 1998

Xerox Buyer Focused Sales Course, February 1994

Dale Carnegie Sales Course, May 1993

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