Manager Quality Control

S AM KOSTELIS

***** ****** ******* *****, ** ****5 813-***-**** Email: ***********@*****.***

MANAGEMENT OBJECTIVE

To gain employment with your company that has a commitment to excellence and

opportunities for advancement

SUMMARY OF EXPERIENCE

25 years Operations Management experience; managing, motivating, coaching, training

employees and developing managers

Excellent interpersonal communication skills that facilitate strong employees and

customer relations building brand loyalty

Versatile, hands on manager with strong sense of urgency and attention to detail

MAJOR ACCOMPLISHMENTS

Marino’s Italian Café chosen as San Diego’s best keep secrets top five restaurants

Marino’s Italian Café – best Italian fine dining People’s Choice Awards

Lenny and Vinnie’s New York Pizzeria – Pizza Today magazine Best gourmet pizza

Lenny and Vinnie’s New York Pizzeria made Forbes Fortune five hundred, fastest growing

franchise

Pei Wei Asian Dinner Best of Tampa first year restaurant winners

EXPERIENCE

General Manager

Grimaldi’s Pizzeria; Clearwater, FL (2013 – Present)

Develop lead and key hourly positions and promote ambassador program

Day to day operations, hiring and training new staff members, P&L accountability,

liquor inventory, food inventory, quality control and recipe specs adherence, LSM

program

General Manager

Red Robin; Idaho Falls, ID (2011 – 2012)

Manage Certified Designated Training Program

Day to day operations, hiring and training new staff members, P&L accountability,

liquor inventory, food inventory, quality control and recipe specs adherence, LSM

program

Director

Hospital Housekeeping Systems; Tampa, FL (2008 – 2011)

Ensure all standards and customer service, HCAHPS, AWARE processes being utilized to

increase overall score

Improve our safety awareness program and injury free days

Create our “Green Team” promoting recycling and reduce the amount of hazardous

waste produced

Manage linen committee creating new policies to help educate the hospital staff on

linen utilization

General Manager

Pei Wei Asian Dinner, P.F. Chang’s Corp; Tampa, FL (2007 – 2008)

Open new location in Tampa

Day to day operations, hiring and training new staff members, P&L accountability, liquor

inventory, food inventory, quality control and recipe specs adherence, LSM program

Manager

P. F. Chang’s China Bistro; Tampa, FL (2003 2006)

Open new location in Tampa

Lead in our market place as a location for all catering and special events

Day to day operations, hiring and training new staff members, P&L accountability, liquor

inventory, food inventory, quality control and recipe specs adherence, LSM program

Manager

Outback Steakhouse; Tampa, FL (2000 2003)

Day to day operations, hiring and training new staff members, P&L accountability,

liquor inventory, food inventory, quality control and recipe specs adherence, LSM

program

Area Manager & General Manager

Lenny & Vinnie’s Management Company; Tampa, FL (1994 2000)

Achieved first corporate store to hit Million Dollar Sales Goal

Manage and supervise 8 10 area units

Establish and maintain community relations through our grass roots marketing

program to increase sales

Day to day operations, hiring and training new staff members, P&L accountability,

liquor inventory, food inventory, quality control and recipe specs adherence, LSM

program

General Manager

Marino’s Italian Café; San Diego, CA (1990 1994)

Trained under Executive Chef in Northern and Southern Italian cuisine specialties

Day to day operations, hiring and training new staff members, P&L accountability,

liquor inventory, food inventory, quality control and recipe specs adherence, LSM

program

EDUCATION

United States Marine Corps; United States (1987) Honorable Discharge in 1990

Security force school, security task force team, overseas deployment medal, Navy achievement

medal, good conduct medal, special unit accommodation medal

Promoted from private first class through rank of corporal in time of service and attended Non

Commission Officer Training Leadership course

University of Hartford; West Hartford, CT (1986)

Associates Communication/Business Management received an athletic soccer scholarship

Bi lingual in Spanish and Greek

Contact this candidate