E RICA J. BREWER

**** ********* **, ****** ** *5227

469-***-**** accv3l@r.postjobfree.com

SUMMARY

Customer focused, effective communicator,detail oriented, organized, self starter, analytical, time management skills. Collections, FRC and Loss Mitigation Affidavits' professional dedicated to high standards . Drive to consistently learn new things. Work independently or in Team environment. Goal directed

EMPLOYMENT HISTORY

Workout Specialist III

November 2008 to 2013

Bank of America, Richardson, TX

February 2012 to July 2013

Coordinate and facilitate the communication of new or changed regulatory requirements impacting.Loss Mitigation Affidavit. Provide support to the attorney network. Work with Default and Foreclosure servicing along with other lines of business and key support partners to ensure initial impact determination as well as detailed implementation action plans are documented. Ensure compliance with regulatory requirements will be executed within prescribed deadlines. Review implementation action plans for adequacy and completeness. Ensure concerns or gaps are identified and addressed timely. Received Notary Public Commission. Worked with the following daily, AS400, I-Portal, Equator, LPS-MSP, Lamp, HRD tools Urban, Stewart, Excel, Signed Loss Mitigation Affidavits. Skip trace, Notary Public 3/16/2012 - 03/16/2016

October 2009 to February 2012:

Supported the servicing of mortgage loans. Processing routine transactions, documentating loan history,responding to customer investor or other third party inquiries, researching and or preparing documentation, or analyzing request in accordance with established guidelines and determining appropriate course of action. Reviewed delinquent loans to ensure all servicing guidelines had been met prior to referring to foreclosure. this included ensuring that all breach letters, regulatory requirements and compliance related issues were met in accordance with all Federal, State Investor and or insurer guidelines.Processed over 150 loans for foreclosure daily as an exception clearer. Worked as part of a team that provided final approval on GSE and non-GSE loans. Since coming to FRR I have gained a vast knowledge of this end of the business resulting in me assisting Team Manager with the weekly error reports making sure of the validity of the errors. Trained associates to start new FRR night shift, trained new associates on FRR day shift, become the go to person for the team. Worked special projects as needed,(Special Projects worked California Declaration, Massachusetts Affidavit, Washington and did the start up for SCRA). Skip trace.

Collector I MHA Support Team

May 2009 to October 2009

Assisted homeowner with questions or problems regarding the MHA program. Gave

assistance regarding their modification plans, payments and any other questions that would arise for the homeowner.

CFC Account Manager

November 2008 to April 2009

Handled Incoming and outbound calls regarding mortgages at 90 plus

delinquency. Updated LMFS, ran Profiler assisted homeowner in anyway possible to bring loan current . Skip Trace

Patient Account Representative

June 2006 to June 2008

ProPath Laboratory, Dallas, TX

Reviewed patient delinquent accounst, determined actions needed to secure payments. Gathered information and researched discrepant balances. Contacted delinquent patients by phone and mail to solicit payment. Coded charges and submitted appeals for pathology claims. Worked NEIC reports and edited daily reports. Worked Correspondence and handled outgoing and incoming calls to patients and /or insurance. Worked claim rejections and did adjustment of non-payable claims. Focused on reducing delinquent accounts and achieving the maximum collections from all sources.

Patient Account Supervisor

June 2003 to May 2006

InSight Diagnostic Center, Dallas, TX

Performed initial claim submissions via electronic or paper and worked claim rejection reports.

Resolved unpaid charges for Aetna accounts and worked special projects assigned by billing manager.Worked correspondence and handled incoming phone calls from patients and/or insurance. Managed 10-15 employess. Skip trace. Supervised department staffs towards effective operation of the department on a daily basis. Ensured all services were properly authorized by payors and are billed out timely and accurately. Various duties as assigning, reviewing, and evaluating work; interviews and recommending staff to be hired; counseled and disciplined staff and developed and reported on performance measures.

EDUCATION

Sanford Brown, 2007

Dallas, TX

Certification Medical Assisting GPA: 3.8

Tyler Junior College, 1995

Tyler, TX

Associates Criminal Justice GPA: 3.6

Texas A&M Commerce Commerce, TX Business GPA: 3.8

Contact this candidate