Shivkant Agnihotri

E-mail: accqkv@r.postjobfree.com

Mobile: +91-988*******

SUMMARY

. 8 years of IT experience in Analysis, Design and Development of Web

based BPM and CRM applications with strong Industry knowledge in

Financial Services Domain.

. 3.10 years of PEGA PRPC experience in developing different frameworks.

. PRPC Certified Senior System Architect (CSSA) and experienced in

leading a scrum team of 6-7 members.

. Worked on Pega7, PRPC 63SP1 DSM Edition, PRPC 62, PRPC61 and PRPC5.x

PRPC versions.

. Worked on New Business Backbone (NBB), Smart Dispute for Issuer (SD),

Smart Dispute for Acquirer (SD), Financial Services Industry

Foundation (FSIF), Requirements Framework and Product Configuration

Framework (PCF) PRPC frameworks.

. 7 years of experience in following Agile SCRUM Methodology. Active

participation in deciding upon Epics, Backlog and Estimations for

Projects. Sprint Backlog Grooming, Planning, User story sizing, Task

break down and Retrospection.

EDUCATION QUALIFICATIONS

. PG-DAC (Diploma in Advance Computing) from C-DAC ATC, Pune in February

2007.

. PGD in Industrial Relations & Personnel Management as part time from

Bhavan's Harilal Bhagwati Inst. Of Commn. & Mgt. Ahmedabad during the

academic year 2004 to 2005.

. B.E. (Electrical) from GEC, Modasa, Gujarat during the academic year

2000 to 2004.

. H.S.C from G.H.S.E.B during the academic year 1999 to 2000.

. S.S.C from G.S.E.B during the academic year 1998 to 1999.

WORK EXPERIENCE

. Currently working as Principal Solutions Engineer with PEGA SYSTEMS

INC., Bangalore since July 2012.

. Worked as Senior Software Engineer with NESS TECHNOLOGIES, Bangalore

from March 2007 to June 2012.

. Worked as Trainee Engineer with RELIANCE INDUSTRIES LTD. (Textile

Div.), Ahmedabad from February 2005 to February 2006.

Project #1: New Business for Financial Services (NBB)

Technologies : PEGA PRPC v 7.1, 6.3 and HTML.

Script Technology : Java Script

Database : Oracle, MSSQL.

Duration : December 2012 to June 2013,

October 2013 to Current.

Description: Closing new business is a challenge across all lines of

business, from retail, lending, and credit cards to wealth, corporate, and

treasury. Customers expect easy account opening, origination, and on-

boarding experiences, but financial institutions often fail to deliver.

Pegasystems' New Business Backbone Framework enables financial institutions

to close new business faster, better, AND cheaper. With pre-built

components based on industry best practices, the New Business Backbone

accelerates time-to-deploy solutions for multi-channel, multi-product

account opening, originations, and onboarding using the award-winning

PegaBPM platform.

Responsibilities:

As a Principal Solutions Engineer, I am involved in the following

activities

. Lead the 6-7 members team in all the phases of the product development

by enabling and mentoring them on PRPC.

. Strong Team player and showcase active leadership by motivating the

team members towards achieving team's goals.

. Leveraged PEGA7 features while working on current NBB release like

Data pages instead of user pages, Responsive UX (Dynamic layouts),

Stage based Case Management.

. Worked on building web based self-service portal using IAC gadgets,

DHTML and JavaScript.

. Worked on Federated Case Management (FCM) feature while integrating

KYC framework with NBB.

. Actively participating in design, development and testing of the

framework(s) in PRPC.

. Building business processes and supporting functions based upon

identified business

Requirements and use cases.

. Participating in Scrum Team Stand-Ups, Sprint Reviews and

Retrospectives and Backlog

grooming.

. Following PRPC best practices in all phases of Smart BPM Methodology/

Pega SCRUM

Methodology.

. Coordinating with other technical and business professionals focused

on building, maintaining

and supporting solution frameworks.

. Identification of enhancements to PRPC.

. Demonstrating the capabilities of the functionality to Lead System

Architect, Product Owner and

external Stake holders.

. Performing Unit Testing and debugging using tools like Clipboard and

Tracer.

. Performing Performance Testing using tools such as DB Tracer, PAL and

Performance profiler.

. Performing code reviews. Reviewing Test cases designed by QA.

. Writing unit test cases and execution. Documenting technical approach

followed in application development.

Project #2: Product Configuration Framework (PCF)

Technologies : PEGA PRPC v 7.1 and HTML.

Script Technology : Java Script

Database : Oracle

Duration : October 2013 to Current.

Description: Pegasystems' Product Configuration Framework is built using

PegaRULES Process Commander . It is a horizontal solution that enables you

to define products (saleable commodities like insurance coverage and

services, or material objects like furniture) in terms of standard and

optional packages, components, subcomponents. It provides the capability to

rapidly develop, maintain, and uniquely deploy product (or service)

specifications in a controlled and consistent manner.

Product definitions along with the associated eligibility and pricing rules

can be packaged as the single, authoritative source for product

specifications throughout the organization - defining rules for process

automation, guiding application execution, and specifying manual rules and

procedures. This flexible approach to product componentization and

packaging promotes standardization and re-use and enables new products and

packages to be rapidly defined or cloned from existing ones.

Responsibilities:

As a Senior Solutions Engineer, I was involved in the following activities

. Took complete ownership of upgrading and enhancing legacy PCF

framework using PEGA7 features which can be used by the vertical

solutions frameworks for their product configuration need.

. Lead the 6-7 members team in all the phases of the product development

by enabling and mentoring them on PRPC and PCF business requirements.

. Built Demo flows in PCF to demonstrate capabilities of framework

standalone without integrating to any other vertical framework.

. Demonstrated the new features developed in PCF to all the industry

principals and stakeholders.

Project #3: Financial Services Industry Foundation (FSIF)

Technologies : PEGA PRPC v 7.1, 6.3 and HTML.

Script Technology : Java Script

Database : Oracle, MSSQL.

Duration : December 2011 to November 2012, July

2013 to September 2013

Description: The Financial Services Industry Foundation (FSIF) provides a

set of common assets on which a Financial Services application can be

built. Serving as the foundation for multiple Financial Service Frameworks

from Pega, the FSIF framework contains the following areas of

functionality:

Data Model and Sample Database: A comprehensive Financial Services Data

Model accompanied by a database of sample customers, accounts and

transactions.

Requirements: Used to help organizations manage multi-stage, complex

document and requirement collection processes.

Search: Identify customer records using a wide variety of search elements,

refine large result sets, select

multiple customers and create new customer records as required.

Financial Accounting: Offers a robust set of sub-ledger accounting and

adjustments facilities. Supports end-to-end management of financial

transactions, including suspense and adjustment accounting, write-off

management, accounting cut-off management, multi-level verification, and

correspondence generation.

Responsibilities:

As a Senior Solutions Engineer, I was involved in the following activities

. Enabling and mentoring team on PRPC.

. Strong Team player and showcased active leadership by motivating the

team members towards achieving team's goals.

. Leveraged PEGA7 features while working on FSIF v7.1.1 like Data pages

instead of user pages, Responsive UX (Dynamic layouts), Stage based

Case Management.

. Worked on building web based self-service portal using IAC gadgets,

DHTML and JavaScript.

. Actively participating in design, development and testing of the

framework(s) in PRPC.

. Building business processes and supporting functions based upon

identified business

Requirements and use cases.

. Participating in Scrum Team Stand-Ups, Sprint Reviews and

Retrospectives and Backlog

grooming.

. Following PRPC best practices in all phases of Smart BPM Methodology/

Pega SCRUM

Methodology.

. Coordinating with other technical and business professionals focused

on building, maintaining

and supporting solution frameworks.

. Identification of enhancements to PRPC.

. Demonstrating the capabilities of the functionality to Lead System

Architect, Product Owner and

external Stake holders.

. Performing Unit Testing and debugging using tools like Clipboard and

Tracer.

. Performing Performance Testing using tools such as DB Tracer, PAL and

Performance profiler.

. Performing code reviews. Reviewing Test cases designed by QA.

. Writing unit test cases and execution. Documenting technical approach

followed in application development.

Project #4: Smart Dispute for Issuers, Smart Dispute for Acquirer (SD)

Technologies : PEGA PRPC v 6.3, 6.2, 6.1, 5.x and HTML.

Script Technology : Java Script

Database : Oracle, MSSQL.

Duration : April 2010 to November 2011

Description:

Smart Dispute for Issuers: Pegasystems' Smart Dispute for Issuers is a

powerful solution framework that helps credit and debit card issuers

automate the resolution of disputes and chargebacks - dramatically reducing

processing costs and time-to-resolution. Smart Dispute automates processing

activities and actively guides staff members through processes that require

human designing. Built on Pegasystems' award winning Build for Change

technology, Smart Dispute is easily modified and extended to support new

business and regulatory requirements.

Some specific capabilities of Smart Dispute include:

Full lifecycle case management for credit/debit card dispute and fraud

claims

Global chargeback regulations for Visa and MasterCard

Guided processes to ensure accuracy and consistency

Adherence to U.S. Federal regulations Z and E

Smart Dispute for Acquirer: The Smart Dispute for Acquirers framework

provides organizations with credit card disputes lifecycle case management

capabilities for Acquirers and Merchants. This solution framework

provides portals designed for dispute staff and merchants offer a tailored

user interface experience. The web-based merchant portal allows merchants

to respond to information requests online. The Smart Dispute for Acquirers

framework can also be paired with the Smart Dispute for Issuers framework

to achieve a robust solution for the entire disputes process.

Responsibilities:

As a Senior Solutions Engineer, I was involved in the following activities.

. Actively participating in design, development and testing of the

framework(s) in PRPC.

. Building business processes and supporting functions based upon

identified business

Requirements and use cases.

. Participating in Scrum Team Stand-Ups, Sprint Reviews and

Retrospectives and Backlog

grooming.

. Following PRPC best practices in all phases of Smart BPM Methodology/

Pega SCRUM

Methodology.

. Coordinating with other technical and business professionals focused

on building, maintaining

and supporting solution frameworks.

. Identification of enhancements to PRPC.

. Demonstrating the capabilities of the functionality to Lead System

Architect, Product Owner and

external Stake holders.

. Performing Unit Testing and debugging using tools like Clipboard and

Tracer.

. Performing Performance Testing using tools such as DB Tracer, PAL and

Performance profiler.

. Performing code reviews. Reviewing Test cases designed by QA.

. Writing unit test cases and execution.

. Documenting technical approach followed in application development.

Project #5: Capital One Dispute Manager and Fraud Manager (DMFM)

Technologies : Java, J2EE, Web Services, Chordiant

Foundation

Server, BPD,

Corticon rule engine, CDM (Chrodiant

Decision

Management).

Modeling Tools : Rational Software Modeler

Framework : CAF

IDE : My Eclipse

Build Tools : Ant, maven

Database : Oracle 10 g

Application Server : Weblogic 9.1

Duration : March 2007 to March 2010

Description:

The Chordiant Disputes and Fraud Module provides credit card organizations

and banking institutions

with the rules, services, and interfaces necessary to capture and assess a

customer dispute or fraud claim.

A dispute occurs when a card organization receives a customer complaint

concerning a possibly erroneous charge transaction. A charge may be deemed

erroneous for many reasons, including duplicate transactions and merchant

overcharges, but is defined as a dispute when the customer participated in

the transaction .If the customer is not involved in the transaction at all

then its classified as Fraud. DMFM is an application built on CCABE(Call

center agent business environment) facilitated with rich CRM features,

where a call center agent upon receiving the call from the customer can

verify the customer details and start capturing the dispute process. The

system will validate the answers given by the customer by running the

appropriate business rules.

Responsibilities:

. Active participation in Design discussions, deciding upon complex

product scenarios.

. Worked 1.5 years with Capital One client of DMFM to implement Capital

One requirements and delivering and deploying the code in Production

environment with Onsite coordinator.

. Implementing the code using JSP and Java. Business logic using

Corticon rule engine

. Implementing Business logic using CDM (Chrodiant Decision Management)

. Active participation in following Agile SCRUM process like deciding

upon Goals, Epics and Backlog for Projects. Backlog Grooming,

Estimations, Task break down.

. Designing UML diagram, generating classes using RSM, Object model

creation.

. Implementation of business services, and other application components.

. Creation and refactoring of Workflow configurations.

. Code reviews.

. Release coordination with onsite team.

Project #6: SAP IMPLEMENTATION IN RELIANCE INDUSTRIES LTD.

SAP Modules : PM (Plant Maintenance) and MM (Material

Management)

Duration : February 2005 to February 2006

Responsibility:

. I was joined as an Apprentice Trainee Engineer in RIL. I was given

responsibility of helping SAP consultants for making the SAP

installation smoother.

. Worked as a Customer Service Representative (CSR) from RIL to help SAP

Consultants in testing the applications and enabling the staff for

using SAP software.

. I was involved in testing the PM (Plant Maintenance) and MM (Material

Management) modules after setup is completed by SAP consultants.

. As part of MM module support, I was helping staff to use SAP software

for entering details related to purchasing, goods receiving, material

storage, consumption-based planning, and inventory.

. As part of PM module support, I was helping staff to use SAP software

to enter the details related to Inspection, Preventive maintenance,

Repair and other measures taken from maintenance organizations during

plant maintenance.

. Involved in mentoring PM and MM department staff as and when required

to make them efficiently using the SAP modules in their day to day

work.

SKILLS

Technologies JDBC, Servlets, JSP and Web Services. Chordiant

Foundation Server, BPD, Corticon rule engine, CDM

(Chrodiant Decision Management).

Languages Java

Operating Systems Windows NT/2000/XP, Linux, Unix.

Database System Oracle, My SQL.

IDE Rational Software Modeler (RSM), Eclipse and My

Eclipse

App/Web Servers Tomcat and Web logic.

Web Technologies HTML, JavaScript.

CERTIFICATIONS & TRAININGS

. Completed PEGA PRPC Certified Senior System Architect (CSSA) v 6.2

certification.

. Completed PEGA PRPC Certified System Architect (CSA) v 6.1

certification.

. PRPC Certified System Architect Training.

. PRPC Certified User Experience Training.

ACHIEVEMENTS

. Received spot award in 4 consecutive quarters for the contribution in

development and release of the frameworks.

. Received appreciation from Director of Financial Services Framework of

Pega Systems for work on complex PCF user interface issues which was

an important breakthrough for PCF framework and important design

discussions while working on NBB and FSIF frameworks.

PERSONAL DETAILS

Fathers Name : Krishnagopal Agnihotri

Date of Birth : 15th July, 1984

Sex : Male

Nationality : Indian

Religion : Hindu

Marital Status : Married

Language Known : English, Hindi, Gujarati

Hobbies : Watching TV and new movies, walking

PASSPORT & VISA DETAILS

Passport Number : G6171022

Date of Issue : 20/11/2007

Date of Expiry : 19/11/2017

Place of Issue : Bangalore

Visa (USA) : B1/B2

Visa Issue Date : 10/01/2008

Visa Expiration Date : 08/01/2018

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