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Medical Customer Service

Location:
Tampa, FL, 33647
Posted:
February 10, 2014

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Resume:

Kimberly Hargain

Front Office Coordinator

Tampa, FL

acclrw@r.postjobfree.com - 941-***-****

Highly skilled and competent medical records technician / front office coordinator. Proficient in a large range

of computer applications; with a solid scheduling background for a high volume of patients. Recognized as a

self -starter that can work independently while maintaining the daily operations of an office.

WORK EXPERIENCE

Front Office Coordinator

Restorative Medical Center - North Port, FL - September 2013 to November 2013

Managed practice while current office manager was on maternity leave. Oversaw all aspects of office duties

to include opening, closing, scheduling, ordering medical supplies, EMR and maintaining office equipment

and appearance. Maintained online store and inventory as well as updated company website. Streamlined the

practice by organizing paper documents into electronic files.

Medical Scribe

Pain Medicine Associates - Sarasota, FL - May 2013 to July 2013

Compiled and created electronic progress notes from physician's handwritten notes by documenting the patient

history, physical exam and any diagnostic testing results such as radiology, and labs. Met documentation

standards for health insurance and prepared treatment plans for follow up care. Actively created and

maintained patient medical records by dictating into an EMR system on site or from personal home office.

Front Office & Warehouse Support Specialist

Better Health International - Sarasota, FL - June 2012 to February 2013

Processed customer payments from an online system. Maintained warehouse, did inventory, and shipping /

receiving. Processed purchase orders, took customer calls. Updated website by adding images and coding the

product information. Heavy data entry with time sensitive deadlines. Ran errands to post office for supplies.

Unpacked and put away products. Covered all positions in office and warehouse using several different

software programs on a daily basis.

Release of Information Tech

Florida Medical Record Service inside Sarasota Memorial Hospital - Sarasota, FL - July 2010 to March

2012

Processed medical records request for various requesters by printing from EMRs and scanning them into a

system for tracking. Completed invoices for billing that were faxed to requesters. Various office duties included

processing the mail, handling phones, and patient walk-ins. Traveled to downtown billing office to process

requests from the department and various insurance companies. Microfilm, microfiche, and ordering storage

was also performed. Handling phone calls from doctor's offices and processing their faxed medical records

requests. (Contract with hospital ended)

Receptionist Radiology

HUC - Sarasota, FL - June 2010 to December 2010

This was a part time p.r.n. position that was held during full time employment with another company. Various

duties included checking in patient's, answering phones, processing radiology requests for records, burning

images on discs, processing mail, and ordering from storage. Daily obligation included charting daily test

results on every floor inside the patient's chart.

Site Specialist ROI

Healthport- Doctors Hospital - Sarasota, FL - September 2009 to July 2010

Managed the release of information office inside medical records. Various daily duties included: processing

mail, answering phones, complete medical records requests from various requesters by pulling charts and

scanning into a system for tracking, printed records from an EMR, processed faxed requests to doctor's offices

and hospitals, and responsible for all equipment ordering and supplies. Trained employees on the policies and

procedures of the office as well as following HIPAA regulations. Traveled to other hospitals to assist in their

daily activities when needed.

Release of Information Tech

Fl Medical Record Service-Doctors Hospital - Sarasota, FL - January 2008 to September 2009

Managed the release of information office inside medical records. Various daily duties included: processing

mail, answering phones, complete medical records requests from various requesters by pulling charts and

scanning into a system for tracking, printed records from an EMR, processed faxed requests to doctor's offices

and hospitals, and responsible for all equipment ordering and supplies. Processed microfilm and daily requests

from the billing office. Also processed RAC and cancer registry requests. (Contract with hospital ended. Signed

on with Healthport to stay in office)

EDUCATION

State College of Fl - Bradenton, FL

2012

Ringling College of Art & Design Sarasota - Sarasota, FL

2011

Riverview High School - Sarasota, FL

2003

ADDITIONAL INFORMATION

Qualifications

-Ability to multi-task on a daily basis

-Nine years of experience in a medical office and hospital setting

-Knowledge of HIPAA

-Customer service skills

-Electronic medical records

-Microsoft office / Mac OS

-Average typing speed 65 wpm

-Knowledge of RAC and cancer registry procedures

-Medical offices to include Gulf Coast Obgyn 3 years



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