YOLANDA LIGAS

Contact #: 954-***-****

acclrf@r.postjobfree.com

I will be relocating to Katy, TX on 1/31/2014.

SUMMARY

Professional bilingual customer service specialist offering:

. An unbendable dedication to service customers, with the ability to bring

forth customer loyalty.

. Exceptional service in Spanish and English both fluently spoken and

written.

. Call center or face-to-face customer interaction.

. Resolve administrative problems by preparing reports and analyzing data.

EXPERIENCE

LIBERTY POWER, FORT LAUDERDALE, FL 2012 - Present

Bilingual Customer Service Specialist /Administrator

Handle escalated calls by identifying customer needs and able to offer

solutions quickly. Follow up with customers via phone, fax, email. Handle

service request within a timely manner and create a daily task report for

the Customer Service Department.

Key Accomplishments:

. Maintained thorough knowledge of all Liberty Power processes and offers.

. Became the primary "go to" person in Customer Service.

. Introduced program "Microsoft OneNote" allowing team to personalize &

organize notes.

. Created a training guide for new hires.

. Supported the company's receptionist as needed.

. Became the best Live Chat Agent for Customer Service.

. Created schedules for teammates which caused greater coverage for

incoming calls.

. Managed courtesy gift cards requested by agents and shipped to customers.

T-MOBILE CALL CENTER, FORT LAUDERDALE, FL

2011 - 2012

Bilingual Customer Service Representative

Handle customer billing questions and payment extension requests.

Troubleshoot devices and process exchange orders and activations. Identify

account issues quickly locate resources and tools to provide the best

solution.

Key Accomplishments:

. Maintained the lowest customer call back percentage out of other team

mates for seven months.

. Adapted to call length reduction sooner than expected by company.

. Managed to transition every call into a potential sales opportunity.

H.E.B. GROCERY CO., KATY, TX 2006 - 2010

Cashier/Customer Service/Assistant Service Manager

Handled customers check out fast and efficiently to meet company goals.

Trained new cashiers improve items per minute and improved the sackers

bagging skills to balance flow.

Key Accomplishments:

. Handpicked by the General/Store Manager to help new stores with grand

openings.

. Supported other departments for the holidays such as floral and bakery.

. Recognized as Employee of the Month.

. Became an Assistant Service Manager to oversee about 20 cashiers and

ensure all customers have an outstanding shopping experience.

. Became the "go to" person for Spanish speaking customers.

EDUCATION

Katy High School, Katy, TX

2006

High School Diploma

ADDITIONAL SKILLS

. Typing speed: 60 WPM

. Demonstrated written and oral communication skills

. Proven ability to work unsupervised

Contact this candidate