Tia L. Sembera

**** ****** **. ********, ** *****

Email: acckco@r.postjobfree.com Phone: 512-***-****

Objective

To obtain a position which will enable me to use my strong skills in information technology, customer

service, and organization.

Experience

Performance Broadband Solutions Buda,TX Dec. 2012–

Present

Dispatcher - This position requires data entry, billing, and assuring customer satisfaction prior to

closing out a job.

Onion Creek Kennels Buda, TX Nov. 2012-Dec. 2012

Kennel Technician- Ensured the safety and well-being of all client’s pets as well as cleanliness and

sanitation duties.

Grande Communications San Marcos, TX Apr. 2012-Oct. 2012

Technical Support Representative- Provided customer assistance in areas of TV, Internet, and Phone

service. I obtained product knowledge of Tivo Service, On Demand, and Movie Channel Series. I was

able to quickly learn and utilize several online tools and programs.

Centurylink Inc. San Marcos, TX Mar. 2009-Apr.2012

Customer Service and Sales Representative- Assisted customers with their billing inquiries as well as

complaints and adjustments. I completed 6 weeks of customer service training and sales which led me

to succeed in the top 5% of sales in the company. I was able transform billing complaints into offering

solutions with products and services along with upgrades and discounts. I was very proud of this.

Fentress Tree Farm LLC. San Marcos,TX May 2008-Nov.2009

Secretary & Bookkeeper- This position required thorough record keeping of all transactions, files, and

destinations. I also managed payroll, office duties, and errands.

TeleNetwork Inc. San Marcos, TX Jun. 2006-May 2008

Internet Technical Support Representative L2- In this position I was instructed to provide DSL internet

technical support for multiple Internet Service Providers across the USA. I was able to obtain a

leadership role as a level II technician within a year after training. I also provided exceptional customer

service skills and eventually found that I was able to type over 70 WPM while assisting other

representatives on their calls. Also assisted customers daily with various email issues as well as home

networking obstacles.

Williams Veterinary Clinic San Marcos, TX Jul. 2005-May

2006

Veterinary Technician/Receptionist- During my employment at the vet clinic I managed every day

filing, appointments, and client needs. In addition I prepared the surgery packs, examination rooms,

boarding kennels, and administered medications as instructed. What I enjoyed most about this position

was assisting the doctor during surgeries and exams.

Education

Bryan High School 2000-2004

I graduated Bryan High with a diploma. I studied Basics as well as Animal Science and Equine

Science.

Healing Handz Massage Academy 2005

I completed all necessary courses in Swedish and Deep Tissue Massage Therapy to become a licensed

Massage Therapist. I am not currently practicing this as I have not renewed this license.

Contact this candidate