Customer Service Insurance

Julie C. Karlsen

#*** - ***** *** ****** **,

Edmonton AB T5H 4A3

Messages Only: 587-***-****

******.***********@*****.***

OBJECTIVE: To obtain an employment opportunity in an environment that encourages and supports a strong customer service oriented work ethic.

SUMMARY OF QUALIFICATIONS:

Certified MicroComputer Applications Specialist - Primarily MicroComputer Office;

Excellent interpersonal skills with a positive, easy going, friendly and helpful attitude;

Extremely professional telephone manner and great verbal & written communication skills.

SKILLS:

Job-Related: Excellent typing skills (70wpm) as well as strong computer skills; Years of customer service experience, in both retail and office environments.

Transferable: Excellent troubleshooter with an impressive ability to foresee issues before they happen and prepare & avoid for them by utilizing creative & innovative ideas as a solution; Natural ability to perform multiple tasks in a fast-paced, high pressure environment with constant changing priorities and deadlines; Outstanding customer service skills.

Adaptive: Easy to get along with/gets along well with others; Works well with others or independently, with or without supervision; Quick learner, follow instructions and always willing to l earn/try new things.

CERTIFICATIONS:

MicroComputer Applications Specialist (focus On Office Programs);

Canadian Accredited Insurance Broker Level 1;

Fundamentals Of Insurance Level 1;

AutoPlan Insurance Certificate from ICBC;

WHIMS.

EDUCATION:

1st Year Psychology Degree Prep (English, Psych & Math) - Vancouver Island University

Education & Career Planning (EDCP) - Career Prep - ABE - Vancouver Island University

HeadStart Program - Pre-Degree Prep - Vancouver Island University

MicroComputer Applications Specialist - Office Administration - Vancouver Island University

High School Graduate - Ladysmith Secondary School

EXPERIENCE:

Personal Assistant at "Go-For Girl", Edmonton, AB

Self-Employed/Home Based Business;

Do errands and household chores that no one wants to do!

Shipper/Administrative Assistant CCTF Corporation, Edmonton, AB

Answered calls politely and professionally addressing customer inquiries,

solving problems and providing accurate & up to date product & safety information;

Effectively communicated with, and supported, sales, warehouse & pipe yard, and administration teams on a daily basis;

Handled a heavy flow of daily paperwork & cooperated with other departments on invoicing and shipping;

Investigated, researched & resolved customer inquiries & complaints in a timely & empathetic manner;

Served as a main liaison between customers, management and sales team;

Managed, supervised and trained other staff members ensuring they all shared responsibilities of the workload and stayed on task.

Office Assistant /Customer Service Rep Coast Distributors, Lantzville, BC

Data entry, produced weekly flyers, catalogue updates (once per year, revamped the entire catalogue);

Reconciled cash, cheque, debit & credit card transaction with the day end reports, prepared paperwork for the next day's deposits;

Assisted customers with a variety of questions regarding inventory, wrote down their orders, and delegated them to the pickers;

Picked, packed, invoiced orders for shipment plus loaded the trucks;

Trained new employees.

Youth Employment Initiatives Project - COMMUNITY DEVELOPMENT PROJECT - Primus V - Nanaimo Youth Services Association, Nanaimo, BC

Organized, coordinated, planned, facilitated, prepared a "Community Safety Fair" in a small community section of south Nanaimo primarily focused on the current safety issues, community resources available and harm reduction strategies;

Co-wrote and submitted a business proposal requesting government grants and funding, which we did receive;

Solicited donations for door prizes and refreshments; prepared, utilized and stuck to an extremely strict budget;

Attended a variety of board meetings making presentations and/or informing them of our ideas and plans for the fair, requesting assistance and attendance.

Insurance Broker Pringle Insurance Agencies, Duncan, BC

Canadian Accredited Insurance Broker Level 1 certified;

Fundamentals of Insurance license Level 1;

Certified AutoPlan Insurance Agent for ICBC;

Assisted clients coming in for homeowners, vehicle, tenants, boat and commercial policies by assessing their needs, financial budget and the various companies to ensure they receive the best possible coverage;

Completed application forms, risk assessments and quote information as well as wrote up "binder" policies as temporary insurance coverage;

Reconciled cash, cheques, debit and credit card balances with the end of day transactions;

Completed day end deposits and mail run;

Implemented new "direct line underwriting" procedures and guidelines, tested and trouble shoot new software, trained co-workers on how to use the new program;

Faxing, mailing and telephone communications; filing; filling out insurance forms.

Contact this candidate