Faramarz Khalaji Namkheir
****, * ******* ******, ****** Creek community, Apt 1074, Las Vegas, NV, USA
Tel: +1-702-***-****, Email: acciwz@r.postjobfree.com
An outstanding and progressive Avionic Engineering professional looking for challenges to play an
effective role in a fast paced environment with a strong determination to add key value to the aviation
industry. Been in Dubai, United Arab Emirates for the last (7) years with safety and security
clearances.
Profile
• Pro-active and result oriented professional with in depth experience quality assurance, Sales,
Customer care and logistics, auditing and internal quality management in the aviation
department.
• An analytical and detail oriented Quality Assurance professional who can think Outside-The-
Quality Assurance Box with excellent ability to see the Big Picture.
• Extensive experience of working in a multiple business-units based dynamic environment
backed by excellent written and verbal communication skills.
• Proven ability to work independently and with team/cross-functional environment with solid
ability to manage staff and build excellent relationships inside and outside the organization.
Career History
Customer Care & Logistics Manager (Sep. 2010 –to date)
MSI Aircraft Maintenance Services International, Dubai, UAE
A German Based company that repairs/ supplies aircraft parts for airlines in GCC and Asia e.g.
Emirates Airlines, ADAT, Qatar Airways, Indian and Turkish Airlines…
Duties and Responsibilities
• Providing help and advice to customers using the organ company products or services;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems and Sales/Repairs Orders, which may be
complex or long-standing problems that have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer
being taken ill;
• Managing Sales personnel activity and follow up the Sales Orders with customer or vendor.
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service and sales the
company is providing;
• Producing written information for customers, often involving use of computer
packages/software;
• Writing reports analyzing the sales & customer service that the company provides;
• Visiting customers to provide a one-to-one service;
• Developing feedback or complaints procedures for customers to use;
• Developing sales/Repairs and customer service procedures, policies and standards for the
company or department;
• Meeting with other managers to discuss possible improvements to sales and/or customer
service;
• Being involved in staff recruitment and appraisals;
• Training staff to deliver a high standard of customer service and sales;
• Leading or supervising a team of customer service and sale staff ;
• Learning about your company products or services and keeping up to date with changes;
• Logistics supervision assuring best delivery services and solving all problems regarding
parts/Certificate with QC department and suppliers
Quality Assurance Manager
IMP Mideast, Jebel Ali Free Zone, Dubai, UAE (April 2008 - Sept. 2010)
A German based company that supplies aircraft parts and components to all airlines in GCC
and Asia e.g. Emirates, Bahrain,Qatar,Jordan, Sri lanka, Turkey, India…
Duties and Responsibilities
• Promoting Quality achievement and performance improvement across the organization.
• Assessing suppliers’ product specifications and customer requirement.
• Ensuring compliance with national and international standard and legislation.
• Review and approve of in-house process standards from a quality perspective.
• Defining procedures in conjunction with Quality Assurance Department.
• Setting up and maintaining controls and documentation for quality documents and records.
• Ensuring test and procedures are properly understood, carried out and evaluated and the
product deficiencies are investigated if necessary.
• Writing technical and management system reports.
• Working methodically to establish a clearly defined system that all Quality Assurance staff can
apply.
• Acting as the key contact with customers’ auditors and taking responsibility for ensuring the
execution of corrective actions and ongoing compliance.
• Working in coordination with Germany main office.
Operation Manager
Chabok Aviation, Jebel Ali Free Zone, Dubai, UAE (2006 - . 2007)
An Iran based company, distributor of the aircraft parts and components in the Middle East and
Asia
Duties and Responsibilities
• Work closely with the Maintenance Manager to ensure maximum efficiency and profitability of
the base.
• Provide first class customer to all clients and when required address any operational complaints
and issues as they arise
• To ensure that staff on duty perform their functions as required by the company, in a safe and
efficient manner.
• Ensure health & safety standards are maintained
• Ensure all targets, as set out by Regional Manager are met.
• Conducts regular Health & Safety audits.
• Audit the services provided by the company and maintain continues improvement
• Ensure all parts of the base, including equipment and vehicles are maintained in accordance
with both the company policies and legal requirement.
Avionic B2 Inspector Airbus Fleet
Mahan Air, Tehran, Iran (2000 - . 2006)
Second largest Airline in Iran
Duties and Responsibilities
• Inspect and perform or supervise maintenance, preventive maintenance, and alteration of aircraft
and its systems.
• Perform annual inspections on aircraft and sign off for return to service on major repairs and
alteration.
• Organize and carry out Aircraft Line and Base Maintenance Activities.
• Apply knowledge and skills typically acquired as repairman of aircraft, aircraft parts, or avionics
equipment to develop and administer regulations and safety standards pertaining to the
airworthiness and maintenance of aircraft and related equipment.
• Evaluate the mechanic’s training program
• Inspect the aircraft and related equipment for airworthiness.
• Evaluate the maintenance aspects of programs of air carriers and similar commercial operations.
The evaluation may include the adequacy of maintenance facilities, equipment and procedures;
The competence of employees; the adequacy of the program or schedule for periodic
maintenance and overhauls
Line Maintenance Manager
Bon Air, Tehran, Iran (1995-2000) Private
Airline in Iran
Duties and Responsibilities
• Review technical and engineering documentation and performance reports to determine the
disposition of composite aircraft components and parts needing repair.
• Perform typical responsibilities of management requiring planning, evaluating, organizing,
integrating, and coaching. Work is reviewed for adequacy in meeting cost, schedule and quality
objectives.
• Determines if items conform to engineering specifications and/or operating standards using
engineering drawings or technical manuals, Airworthiness Directives or other FAA and JAR
documentation.
• Keeps informed of changes and requirements of Code of Federal Regulations. Review and
provide comments on proposed changes and implements configuration changes as required.
• Assigning engineers and technicians to perform all routine checks from preflight up to base
checks. Implement and recommend new systems aimed at reducing costs and improving
efficiency and standards.
• Coordinate product improvement with other Engineering Dept. and manufacturer’s reps.
Maintenance Quality Control Supervisor
Safiran Airlines, Tehran, Iran (1992-1994)
Private Airline in Iran
Duties and Responsibilities
• Responsible for timely inspections of aircraft parts in the repair station.
• Perform preliminary inspection, in process “buy-back” inspections and final inspection including
return to service
• Work closely with counterparts, customer support and with repair technicians to ensue the
airworthiness of all activities within the repair station and advise on quality decisions.
• Work closely with the whole maintenance team.
• Oversee and to assist in the development, coordination, and implementation of all aspects of
aircraft and aircraft related equipment maintenance, Quality Control, Production Control and
logistic support systems, procedure and plans.
First Class Avionic Technician
Iran Air, Tehran, Iran (1978-1990)
Iran Flag carrier
Duties and Responsibilities
• Test, Maintain, and produce aviation electronics, and flight control circuitry to prevent any
untoward incident in the air.
• Provide maintenance and support to the aircraft
• Provide intellectual curiosity with a very close attention to details; the installation of electronics
devices, their calibration, and their testing which are all critical to the success of any aviation
endeavor.
• Kind minds that can imagine potential problems that might occur, including atmospheric
conditions, magnetic fields interference, and weight limitations.
• Inspect aircraft engines, Lading gears, instruments, pressurized sections, accessories,
navigation, communication, electric systems and autopilot and do the necessary maintenance.
• Keep records related to the maintenance performed on the aircraft, conduct inspection following
a schedule based on the number of hours the aircraft has flown, calendar days since the last
inspection, cycle of operations
• Fix problems that pilot describe during a preflight and post flight as per log book entry according
to procedures in maintenance manual and other documents.
PC Applications & Operating Software Skills
• Proficient in the use of MS-Office Applications (Word, Excel, Powerpoint, MS outlook)
Courses, Trainings and Seminars
• GCAA approval for the appointment as of Quality Assurance Manager, 2009
• ISO 9000-2008 Series Auditor/Lead Auditor Course in Bureau Veritas, 2009
• Internal Quality Management System Course in Bureau Veritas, 2009
• ISO 9000-2008 Series Foundation Training Course in Bureau Veritas, 2009
• EASA Part 145 Course in Air France Consulting, France on 2005
• B2 License from EADS Sogerma, 2004
• A319/320/321 Line & Base Electric/Avionic Level III in EADS Sogerma, 2003
• A310-300 Line & Base Maintenance level III in EADS Sogerma, 2002
• A300-B4 Line & Base maintenance level III in EADS Sogerma, 2001
• Mech/Electric/Avionic On Job Training following JAR 145 in EADS Sogerma, 2001
• A300-B4 Airfarme –Powerplant in Deutsche Aerospace Airbus, 1994
• A300 AFCS in Sextant Avionique, France, 1989
• A300 AM04 Electric/ Avionic in Iran Air Training Center, 1985
• Electric/Avionic 2 years course in Iran CAO Training College, 1983
• So many other trainings such as ESD, Dangerous Goods Handling, Fire Fighting, First Aid, from
international training centers
General Information
Sex: Male
Date of Birth: 07.09.1960
Marital Status: Divorced, 2 children
Language Spoken: Persian, English and little French
References will be provided if required.