Josecarlo Barrios Vega

accgtl@r.postjobfree.com

Home: 902-***-**** Cell: 902-***-****

Home Address

** **** ******* **

Halifax, NS B3S 1M3

Canada

EDUCATION

Bachelor of Industrial Engineering May 2013

Dalhousie University, Halifax, NS

Diploma in Engineering and Industrial Engineering acceptance May 2010

Dalhousie University, Halifax, NS

WORK EXPERIENCE

Blue Ocean Contact Center- Cisco Systems Logistics Support Center Aug 2006 to present

Assessed and resolved customers’ and Cisco systems’ employees inquiries in three languages (English,

Spanish and Portuguese).

Ensured that customer’s contracts belonging to the Logistics department at Cisco Systems were being

followed.

Generated replacement orders for entitled customers.

Dispatched replacement orders from appropriate warehouses considering travel distance, demand and

inventory availability in order to minimize costs.

Provided customers, couriers and dispatchers with a superior service experience by providing

information and solutions to their concerns with regards to existing replacement orders.

Effectively learned and used the software and available resources to meet client’s needs

Improving Wayfinding System at IWK Health Centre, Halifax, NS September 2012 to April 2013

Worked in a team of industrial engineering students. Applied Lean Six Sigma process improvement

methodology to improve the wayfinding and signage system at the hospital.

Conducted different data collection methods such as time experiments, traffic flow observation and

surveys in order to obtain qualitative data to analyze the current performance of the system and identify

the most critical wayfinding problems.

Prioritize most critical problems due to time constraint of the project.

Provided solutions and recommendations based on the analysis of the data collected to improve the

wayfinding system such as creating a sign database system for more efficient sign management .

TECHNICAL SKILLS AND STRENGTHS

Operating Systems and Networking

MS-Dos, Windows 98/XP/Vista/7.

Strong knowledge of Rockwell Arena, MS Office

Word, Excel, PowerPoint, MS Project, MS Access

Good knowledge of Arena Simulation, Linear Programming, GLPK Optimization Software

Good understanding of Lean, Six Sigma and 5S practices and principles.

Basic knowledge of C++ programming language

Experienced with various stationary and non-stationary forecasting methods

Experienced with Database Management Systems and SQL language

NON-TECHNICAL SKILLS AND STRENGTHS

Good communications and teamwork skills.

Strong problem solving skills.

Good organizational skills.

Strong background in mathematics.

Effective time and project management skills.

Self-motivated individual who sets goals and works hard to achieve them.

Able to apply creative solutions to engineering challenges.

Fluent in English, Spanish and Portuguese (speaking, reading, writing and translating)

EXTRA-CURRICULAR ACTIVITIES

Soccer Coach & Manager Jan 2006 – 2008

Halifax City Soccer Club, Halifax, NS, Canada

Enhance leadership skills through managing a soccer club officially registered in the Nova Scotia soccer

league during spring and summer leagues

Managed 24 players effectively by taking charge of training sessions, building formation setting for games,

producing discipline reports, organizing team meetings, and giving strict directions to players on the field

Authorized Representative Jan 2006 - 2007

Feed Nova Scotia, NS, Canada

Assisted in delivering food and clothing for families in need

Organized weekly fundraising activities

REFERENCES Available Upon request

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