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Customer Service Project

Lombard, IL
January 31, 2014

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Richard Dean Oruche – Olympian

*** ****** **

Downers Grove, IL 60516

Cell: 630-***-****


A former 2012 Olympian with exceptional leadership skills seeking a Business Analyst position that will

utilize my talents and strengths.


• 2+ years in Project Management/Business Analyst and strong analytical and problem solving skills.

• Strong Customer Service focus, and excellent communication skills.

• Proficient in Microsoft Windows and Office Suite - Project, Word, Excel, Power-Point, Vizio, SQL,

Oracle, Access; Internet/Extranet. B2B e-commerce solutions. Inventory Management Business

Processes. QuickBooks.

• Auditing principals, Public Speaking, logistics, Business needs Analyst and Problem Solving.

• High level of interpersonal and communication skills and knowledge of data structures.

• Slightly fluent in Portuguese, and Spanish.


Bachelor of Science Degree in Business

University of Illinois-Springfield

Springfield, Illinois Graduation: May 2010

• Major: Business Administration

• Minor: Management Information Systems

• GPA: 3.0/4.0


CNO Consulting

Project Lead Manager

Chicago, Illinois Feb. 2013 - Present

• Assembled teams to effectively complete assigned task in a timely manner.

• Managed a team of more than 10 individuals to complete client’s required daily targets.

• Gathered required functionalities from Business Users to effectively consult with design teams.

• Strategically integrated client systems for more efficient production.

• Developed and documented project work papers (BCD, BRD, UCD, UML Diagrams, and FDD)

with procedures and results.

• Managed client relationships.

• Bookkeeping for medical professional office - Accounts payable

Nigeria Basketball Federation

Professional Basketball Player

London, England June 2012– Sept. 2012

• Member of the 2012 London Olympics (Nigeria Men’s Basketball)

• Led Nigeria to first Olympic basketball appearance in country’s history.

• Competed against current NBA all-stars, such as Kobe Bryant, LeBron James, Deron Williams,

Kevin Durant and Tony Parker.

Associacao Academica de Coimbra

Professional Basketball Player/ Assistant Team Management

Coimbra, Portugal Sept. 2011 – May 2012

• Coordinated team meetings.

• Discover new/creative ways to implement different systems within the team.

• Worked directly with Media Relations to coordinate appropriate scheduling for player availability.

• Managed strategic, repeatable offerings which addressed the business needs of the organization.

Casino Figueira Ginasio

Professional Basketball Player

Figueira de Foz, Portugal Sept 2010 – May 2011

• Motivated and helped individuals discover full potential talents

• Led team to first playoff appearance in team’s history.

American Resources Corporation

Intern – Sales Associate/ Marketing Rep

Chicago, Illinois May 2009 – Aug 2009

• Acquired information to process client’s Credit Reports.

• Reviewed and entered information for efficient file maintenance.

• Prepared business meeting with potential and current clients.

• Responded to inquiries by phone and email

• Actively participated in business meetings

• Developed new and creative ways to enhance the company’s Brand name.


• 2012 Olympian – London Olympics (Nigeria Basketball Team)

• Northern Illinois University Men’s Basketball Team (2005-2008)

• University of Illinois-Springfield Men’s Basketball Team (2008-


• First UIS athlete to participate in Olympic Games.

• All-GLVC first team.


Thanksgiving Food Drive

Springfield, Illinois Nov. 2008, Nov. 2009

• Helped in assisting less fortunate families with food for thanksgiving

Elementary School Coaching

Springfield, Illinois May 2009

• Designed and constructed plays

• Developed individual and team strengths

Boys & Girls Club

Springfield, Illinois May 2008, May 2009

• Helped the youth with after school activities (homework and sports).

• Assisted in reading books to the children.

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