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Customer Service Sales

Location:
Norcross, GA
Salary:
55,000
Posted:
January 31, 2014

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Resume:

*** ********* ******* ***** *****: 678-***-****

Atlanta, GA 30350 E-mail: accfwg@r.postjobfree.com

Quantrina Benjamin

Results driven Financial Service Specialist seeking a position within a fast paced financial

OBJECTIVE environment, which will allow me utilize my organizational, detail oriented, problem

solving, analytical, computational, prioritizing skills to achieve company and personal

goals.

Ability to communicate effectively in writing and speech (Customer Service), Microsoft

SKILLS Word, Excel, & Access, Proficient in most Windows Based applications, Prep & Scanning

files, FMS, LPS, LPX-MEX, Data Trac, Centrix, Daybreak,AUS findings, Clout(Clues),

Pinnacle, Brio, Leasepak, Vendorscape, Lenstar, Extensive Mortgage / Auto Banking

Knowledge.

EMPLOYMENT RCO Legal, PA d/b/a Johnson Freeman, LLC Atlanta, GA

GA Foreclosure Processor May 2013-Dec-2013

HISTORY

Prepare and generate legal documents and notices as required

Update FMS & LPS (Bank of America/Wells Fargo/Nationstar/Seterus/Ocwen, etc,

database with information.

Coordinate with title companies for necessary documents, recordings, searches,

and verify for accuracy and completeness.

Prepare reinstatement and payoff quotes and process funds received.

Schedule publications of legal notices and set and monitor sales.

Dispose of completed files (Chronologies), including sending final invoices to

clients.

Draft post sale documents (DUP,SWD,POA) to be executed in-house and out of

house by attorneys.

Monitor and obtain Workload task, and other necessary information from clients

database (LPS) for files on hold and other required task by the client.

Answer emails and Follow-Up on outstanding documents/services requested

Answer telephone inquiries

Prommis Solutions, LLC Roswell, GA

GA Foreclosure Processor August 2011-May 2013

Prepare and generate legal documents and notices as required

Update FMS & LPS (Wells Fargo/BANA) database with information.

Coordinate with title companies for necessary documents, recordings, searches,

etc., and verify for accuracy and completeness.

Prepare reinstatement and payoff quotes and process funds received.

Schedule publications of legal notices and set and monitor sales.

Dispose of completed files (Chronologies), including sending final invoices to

clients.

Draft post sale documents (DUP,SWD,POA) to be executed in-house and out

of house by attorneys.

Monitor and obtain Workload task, and other necessary information from clients

database (LPS) for files on hold and other required task by the client.

Answer emails and Follow-Up on outstanding documents/services requested

Answer telephone inquiries

Dealer Funding Alpharetta, GA

Loan Verification Specialist April 2010- Mar 2011

Review/Audit/Prep auto loan packages for accuracy and completeness for final

loan funding from sub-prime dealerships.

Verify all incoming loan documents in the credit package confirming company

policies and credit and state guidelines from numerous car dealerships in the

Southern Eastern Region.

Extensive 3-5 day turn around time to fund dealerships including: Employment

and Residency verifications, Customer interviews, and Reference checks, Auto

Insurance & State License Verifications.

Calculating income, DTI, and various trade lines on credit reports and bank

statements

Extensive Customer Service with various Finance Managers, Insurance

companies, Credit Buyer (Credit Analysts), and various other vendors.

Hyundai Motor Finance Company (Volt Services) Austell, Georgia

Auto Funding Loan Specialist Sep 2007- Nov 2009

• Review/Audit/Input all data entry of all loan document info for completeness &

accuracy of loan contracts coming from Auto Dealerships across the United

States.

• Verify that all document info confirms with company credit approvals, policies

& established guidelines.

• Confirm that all proceeds paid to dealers are correct prior to funding & paid to

correct auto dealerships.

• Extensive 3 day follow ups including: Employment Verifications, Customer

Interviews & inquires with various financial institutions & Extensive Customer

Service with District Financial managers, Financial managers at Car dealerships

and Credit Analysts and Customers purchasing car loans.

Wells Fargo Home Mortgage Fort Mill, South Carolina

Operations Processor (Sub-prime) Sept. 2006-April 2007

Ensures all State & Federal regulations for processing initial disclosures are met

using multiple online systems.

Opening & Sorting new loan files received, entering loan data and HMDA info

into origination systems, inserting required documents/checklists into loan file

and prepare file for Underwriting, mail initial disclosure packets, and follow up

with Broker or Correspondent Lender on missing or incomplete documentation.

Exercises own judgment of receiving files within guidelines to identify and

analyze complex issues and transactions.

Provides superior Customer Service to Brokers and/or Correspondent Lenders,

Processors, and Underwriters.

Anchors team when supervisor is out of the office.

Responsible for Cancel/Deny pipeline for Correspondent Lending.

Optimum Mortgage Group (K-force) Charlotte, North Carolina

Jr. Underwriter Oct. 2004-Feb. 2006

Prep all new files and enter 1003 information into Data Trac before it goes to

Underwriter.

Order Flood Certifications and sign off on Title, HOI (Hazard), and VVOE

conditions.

Review and understand AU findings and analyze conditions (stips) submitted to

ensure accuracy.

Handle telephone calls and email inquiries from Loan Officers and processors

in a timely manner.

Maintain high level of customer service with Loan Officers and Processors

Communicate with Underwriter on status of all conditions and loan updates.

Wachovia (K-Force) Charlotte, North Carolina

Mortgage Loan Processor August 2004-Oct. 2004

Responsible for processing loans through (DU) Desktop Underwriter.

Ordered Title, Appraisers, Flood certifications, Hazards, and any other needed

document from the loan conditions sheet for loan approval.

Ensured all required documentation was secured for loan approval. Obtained

credit reports, surveys, appraisals, payoffs, titles, and credit supplements.

Maintained high level of customer service satisfaction and proactive contact

with borrowers, loan officers, attorneys, and business affiliated vendors.

Bank of America Charlotte, North Carolina

FHA/VA Mortgage Loan Specialists (Wholesale) July 2003-July 2004

Responsible for processing key portions of FHA and VA loans through Loan

Production Systems (LPS) and Desk Top Underwriting (DU).

Assumed primary responsibility for the loan file upon receipt in the mortgage

loan operations center and ensured that all required documentation (conditions)

were secured for loan approval.

Obtained credit reports and supplements, inspections, surveys, appraisals and

any other needed documentation.

Consistently maintained high level of customer satisfaction and proactively

contacted Borrowers, and/or Loan Officers, Attorneys, Title Companies, and

Appraisers with questions, concerns, updates, and follows up calls.

Obtained closing documents such as Title Binders, Hazard Insurance

Declaration Pages, and Flood Certificates.

Bank of America (Adecco) Charlotte, North Carolina

Government FHA/VA Support Specialists II March 2003-July 2003

• Ordered Appraisals, Flood Certificates, Title, Insurance (Hazard), and any other

documents needed for verifications.

• Made follow up calls to Account Executives (Loan Officers), Attorneys,

Borrowers, Title and Insurance Companies.

• Obtained closing documents for loan processors such as Title Binders, Hazards

Declaration Pages, Flood Certificates, and Retrieval of Appraisals.

• Provided superior customer service with Intro/Approval calls to the borrowers.

First Union National Bank Charlotte, North Carolina

Safe Deposit Box Analysts Dec. 1996-Jan. 2001

Researched and resolved Accounts Payable/Receivable variance.

Processed 30, 60, 90-days past due reports and certified mail.

Verified encoded checks-processed on NCR machine.

Provided superior customer service to customers inbound and outbound.

Keyed payee data on CAP account online system and keyed and monitored

CAP expense codes.

10-key low and high dollar volume accounts receivable information in a timely

and accurate manner while handling customer expectations and instructions.

Education Central Piedmont Community College Charlotte, North Carolina

May 2003

Certificate of Completion

Loan Processor Part I, Corporate Real Estate.

College Transfer Program.



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