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Team Lead

Pune, MH, India
February 01, 2014

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Daya Lalwani

#**, ****** *****

Opp. Vaman Ganesh Mandir, Bavdhan,

Pune - 411021, Ph: +91-770*-***-***


About Me:

I am dedicated and result-oriented person at work seeking an opportunity

with a firm where performance and hard work are considered the key to

success and growth, I enjoy working in a team and bring a lot of value

addition to the team in terms of my analytical, problem-solving skills and

ability to handle complex issues.

Key Skills

Technology: Basic Computer skills- excel, Word, PowerPoint etc.

Soft Skills: Problem Solving, Communication, Team work, handling pressure,

UK and

US cultural sensitivity

Career Profile

Dates Organization Highest Role/Designation

Feb 2011 - Dec AXA Business Services Senior Process Associate

2012 Ltd

Aug 2006 - Oct Infosys BPO Ltd. Senior Process Executive


AXA Business Services:

Role/Project : Senior Process Associate - UK Finance, Credit


Duration : Feb 2011 - Dec 2012

Job Responsibilities

* Process invoices accounting for policy paid by policy


* Loan request processing against the policy and maturity


* Handling Manual submission of Accounts (MSA)

* Lapsing policies and customer interaction to notify

* Month-end reconciliations of customer accounts

Infosys Pvt Ltd:

Role/Project Senior Process Executive - British Telecom

Broadband Assurance

Duration Aug 2006 - Oct 2010

Job Responsibilities

* Handling inbound calls from various ISP's in UK

* Analysing and assisting in resolution of broadband

relates issues

* Communicating with and escalating to other BT

departments as required to help in resolution

* Coaching and mentoring of junior team members

Highest Qualification

Qualification University Grade

Bachelor of Commerce Karnataka University First Class with


12th Std Karnataka PU Board First Class

10th Std Karnataka Board First Class

Personal Details:

Father's Name : Parasram Lalwani

Date of Birth : December 01, 1985

Sex : Female

Marital Status : Married

Language Known : Hindi, English, Kannada, Sindhi.

Place: Pune, India

(Daya Lalwani)

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