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Manager Customer Service

New York, NY
January 31, 2014

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Genesis Naomi Carrasco

**** ******* ***, ********, ** 11226 apt. L3


Objective: To continue and grow with my career in a retail company, and broaden my skills and experiences for further

advancements to reach my goal


Deals/ Dollar Tree 01/2013 Present

Store Manager

• Responsible for making all schedules for the staff

• Ensuring all day to day operations are met

• Responsible for all assistant managers and associates

• Responsible for payroll control and sales

• Responsible for all merchandising of all products in the store

• Responsible for all employee development and training

• Shaping the culture and the environment of the store

• Ensuring all focus is on customer service

• Keeping the integrity, moral and presence of the store

Adidas 11/2012 9/2013

Assistant Manager Staten Island, New York

• Responsible for all visual merchandising changes throughout the store

• Cash handling and POS cash register system

• In charge of presenting and setting up all launches and promotions

• Responsible for arrival of new merchandise

• Responsible for proper execution of transferring old merchandise

• Open and close store

• Exceeding expectations of KPI’s every day

• Ensuring that the store runs smoothly on my designated shift

• Insuring the store inventory levels are accurate

• Responsible for controlling payroll

Walgreens 11/2006 9/2013

Executive Assistant Manager Queens, New York

• Assisting the Photo, Cosmetics and Pharmacy Department when coverage is needed

• Cash handling and operating a POS cash register system

• Responsible for Inventory Control

• Assisting with returns, exchanges and customer complaints

• Completing all resets and revisions for the entire store following a plan o gram

• Completing necessary daily counts of certain merchandise mandated from corporate

• Conducting corporate price changes on products

• Building a relationship with local vendors and following procedures for checking in their products

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