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Customer Service Insurance

Howell, MI
January 31, 2014

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Heather Klann

Commercial Lines Rating Specialist - Hanover/Citizens Insurance Company

Howell, MI - 517-***-****

Experienced business professional seeking a new challenging job opportunity. Expertise in management,

training, computer systems, customer service, marketing, insurance claims, and commercial rating.


Commercial Lines Rating Specialist

Hanover/Citizens Insurance Company - October 2012 to Present

Handling commercial accounts including specialty accounts

• Rating accounts and providing accurate pricing

• Working close with underwriter and agents

• Completing due dates to reach SLA's within a timely matter

• Helping new hires with questions and guidance

Hanover/Citizens Insurance Company - 2010 to Present

Claims Representative/Customer Service

Hanover/Citizens Insurance Company - June 2010 to October 2012

Answered incoming calls

• Entered claims for personal and commercial policies

• Customer support

• Help trained the new hires

Brighton Ford and Mercury - 2009 to 2010

Posted ads

• Making sure the sites stay updated

• Returned customer e-mail's

• Worked with vendors

Manager/Customer Service

UCan2 Opportunity - Novi, MI - 2006 to 2009

Helped with hiring and training of all new employees

• Delegate daily work priorities too employees

• Handled monthly meetings

• Answered all incoming calls for customer support

• Kept records and placed orders for inventory

• Completed transactions for customers

• Data entry/ Filing

Head Hostess

T.W. and Friends - Howell, MI - 2003 to 2006

Greeted customers

• Made hostess schedule

• Trained new hostesses upon hire

• Placed orders

• Organized and conducted meetings


BBA in Leadership

Cleary University

2008 to 2010

Associates in General

Lansing Community College

2005 to 2008

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