Passionate student working on a Degree in Business Management
My goal is to work in a position where I can utilize my experience in customer service in order to interact
with clients while creating positive first impressions
Computer Skills Proven ability to integrate technology to streamline operations through proficiency in MS
Office Suite.
Customer Satisfaction – Proven to provide first class customer service to all customers, clients, visitors
encountered.
Action Oriented – Ensures timely and proper completion of all projects, tasks, and delegated assignments
Team Player – Works well with others, continuously chosen as team lead of projects among peers, works well
under pressure.
Bilingual – Fluent in English and Arabic Languages
EDUCATION
BACHELOR’S IN BUSINESS ADMINISTRATION (Expected Completion Summer 2015)
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION (Spring 2013)
HIGH SCHOOL DIPLOMA (November 2011)
PROFESSIONAL EXPERIENCE
Wal Mart –Davie, FL February 2013 Present
CONNECTIONS ASSOCIATE
Sales Associate proving exemplary customer service to all store visitors. Proven ability to anticipate
customer responses based on interactions
Solely responsible for preparing new contracts for cellular phone purchases for providers that include
AT&T & Verizon Wireless
Manage online customer purchases to ensure all orders are received, inventoried, electronically checked in,
and ready for customer pick up
Weekly changing and setting up store displays, managing shelf stocking and pricing activities, handled
inventory and stocks
Daily management and inventory of high priced items. Process includes Inventory, check in of items,
filing missing report, and securing excess items.
Island Beauty Supplies – Opa Locka, FL July 2010 – November 2011
STORE MANAGER
Interview, train, and evaluate store employees
Maintain an encouraging and positive work environment that fosters “ownership mentality”
Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
Mike’s Luggage, Inc. – Opa Locka, FL August 2009 – August 2010
LEAD SALES ASSOCIATE
Management of all store operational issues, including store housekeeping, store administrative duties,
physical inventories, and price changes
Ensures service results are achieved in a timely fashion, while managing inventory that is used for service
orders
Responsible for preparation of work schedules and training of new hires to familiarize them with business
operations and standards
ADDITIONAL PERSONAL ACCOMPLISHMENTS
Florida Medallions Scholarship
Broward College Scholarship
Recreational basketball team MVP