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Customer Service Project Manager

Location:
Lafayette, LA
Posted:
January 27, 2014

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Resume:

Donnie S. Fontenot

*** ****** *****.

Lafayette, LA 70503

337-***-****

225-***-****

accdbq@r.postjobfree.com

Objective

To increase company profitability and success by attaining overall revenue

and market share goals while focusing on solid customer relations through

dedication to position, technical expertise, teamwork, and effort. I strive

for excellence in any task which I am involved and aggressively seek to

exceed all development expectations concerning daily operations, sales,

marketing, customer service, production and project management.

Professional Experience

Compliance EnviroSystems December 2006 - Current

Area/ Regional Manager

. Manage regional area for a privately owned Environmental company

consisting of engineers, scientists, planners and contractors.

. Work in conjunction with regulatory agencies to manage recovery of

infrastructure programs such as (New Orleans after hurricane Katrina and

Nashville)

. Participate in oversight of projects exceeding $65 million.

. Liaison between such agencies as E.P.A., F.E.M.A., M.M.S., state and

local entities.

. Full P&L (Profit & Loss) responsibilities.

. Negotiate the procurement expenditures of equipment and technical

services from vendors and subcontractors.

. Supervise 80 plus employees

. Implement and evaluate techniques which define projects overall goals,

implementation, and assessment. Plan both a process and set of tools

which direct operations, support teams, and monitor progress as related

to safety, logistics, budget, quality control and customer satisfaction.

. Authored several sections of the company's standard operations and

procedures manual.

. Provide direct supervision of project managers, field supervisors, office

personnel and field operations.

. Assist marketing personnel in the Technical Sales process.

. Oversee production and inventory control.

. Establish, develop, and implement HSE protocols.

. Currently serving as company's national trainer.

EnviroPro L.L.C. February 2001- 2006

Project Manager/Consultant

. Developed, implemented and communicated strategies and action plans for

environmentally based consulting and technical equipment sales firm

specializing in Oil and Gas, industrial, chemical, and municipal sectors.

. Supporting the effectiveness of upper management and other project staff,

concentrating on long-term planning, scheduling, and the identification

and resolution of possible problems prior to having an impact on the

project. Responsible for the safe completion of assigned projects within

budget, on schedule, to the company's quality standards, and to the

customer's satisfaction.

. Assist in the manipulation of client policies and procedures to conform

to the latest regulatory practices.

. Planning and execution of environmental impact studies.

. Monitor and track contractor changes. Technical support for sales and

customer service. Producing weekly progress reports for upper management

of customer base.

. Direct supervision of all field, sales and administrative personnel

actively working on a given project.

. Responsible for P & L reporting.

. HSE liaison

. Management of materials, equipment, and services from the negotiating

process through the delivery of said items by composing and orchestrating

proposal presentations to mid-level through executive management officers

of client companies while ensuring purchase orders were efficiently

processed with correct pricing and lead times were accurately designated.

Halliburton Energy Services August 2000-February 2001

Field Service Completions Specialist

. Facilitated the proper application and implementation of niche equipment

and services for numerous clients involved in energy production. This

facilitation aided in the infrastructure of relationships with long term

service customers, building brand value and ultimately creating a more

dominant position in the global market place.

. Performed an active role in providing cost forecasting, tracking, and

trending project costs.

. Lead complex effort of cross-functional scope, managed ambiguity,

uncertainty, and change to successfully execute tactical activities and

achieve desired outcomes on every project.

. Provided onsite customer support via technical knowledge to end user

consulting engineers as well as sub-contractors.

. Managed the distribution chain of project specific equipment and services

from inception to conclusion in accordance with project guidelines and

contracts.

Biotech Services of Acadiana November 1998-August 2000

General Manager/Special Projects Manager

. Orchestrated technical solutions towards environmentally applicable

projects within an I.S.O. 9002 certified company. Direct oversight on

advanced projects. Followed advancement of projects from inception

through individual milestones and to completion while scrutinizing each

process as to discern to most cost effective manner which to produce

customer satisfying results.

. Created and managed complex project plans including scope assumptions,

deliverables, milestones, activities, schedules, resources, issues, risks

and priorities.

. Procurement of consumable goods and professional services vital to the

completion of said projects.

. Prepared expenditure budgets for environmental projects to ensure funding

to meet compliance requirements.

. Monitored performance of contractors to insure that company requirements

for quality, timely performance and costs were met while identifying

opportunities to utilize diverse suppliers.

. Established and maintained effective professional relationships with

customers and service providers with such companies as Chevron, Shell,

Exxon, Texaco, B.P., Proctor & Gamble, and NASA

Education

BS Biological Science/Chemistry

McNeese State University, Lake Charles, LA

Related Skills

Skill sets:

. Proficiency in operations of most currently used business software

applications. Profit and Loss reporting

. Strong organizational skills, excellent communication skills including

written, interpersonal, and a seasoned presentation conductor.

. Logistical analysis, problem solving and multi-task capabilities

. Ability to work independently or in cooperation on complex tasks

. Extensive knowledge of Business modeling and infrastructure

. Six Sigma training

. Over 15 years of experience

. Numerous Health, Safety, and Environmental certifications

. NASSCO certified National Trainer



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