Customer Service Administrative Assistant

Windy Jones

Home: 678-***-****

Email: ************@*****.***

To Whom It May Concern:

Please accept my application, as my attached resume demonstrates competencies to discharge the responsibilities for this position.

As a result of my in-depth work experience and exposure to the varied responsibilities outlined in my resume, I would like to express my confidence in being able to reflect the attributes and capabilities required for this position.

My employment experience has enhanced skills in areas such as, social work, customer service, and administration. In addition, I posses superior organizational skills, diplomacy and sound judgment in whatever task I undertake. When working as a team, I posses strong interpersonal skills and the ability to communicate effectively (both verbally and written). I have acquired excellent problem solving, customer service skills, attention to detail and accuracy, which are essential in the workforce. I also have the ability to set priorities, work effectively and efficiently as well as work independently. I am also able to grasps new procedures quickly and would demonstrate my ability to cope well under pressure while communicating effectively with management, colleagues, and the public.

I am confident that I will be an asset to your company, and I am willing to accept new roles, responsibilities and challenges in helping your company achieve its goals and objectives. If required, I am prepared to undertake any further job-related training.

Your communication and the opportunity of a personal interview would be most appreciated. Thank you for your time and consideration.

Sincerely Yours,

Windy Jones

Encl.

Windy Jones

Home: 678-***-****

************@*****.***

Professional Objective

Seeking a position with a company that will effectively utilize my customer service skills, administrative skills and experience. I am also willing to undertake new challenges and gain new experiences.

Education

1989 Gainesville High School

2004 Interactive Learning Center

Computer Skills Proficient in Microsoft Suite, QuickBooks, Quicken,

Adobe, Form Smith Software.

Professional Experience

2008 - Present Kroger

Duties:

• Provide customer service by greeting and assisting customers

• Respond to customer inquiries and complaints

• Supervision of employees engaged in sales

• Inventory taking

• Reconciling of cash

• Ensuring customers receive satisfactory customer service

• Deligation of employee daily duties

• Responsible for enforcing safety in the workplace

• Responsible for educating on health and security rules and requirenments

2007 – 2008 Fieldale Farms

Production Line

Duties:

• Trimming Thighs

• Shipping & Receiving

• Boxing of materials

2006 – 2007 UPS Corp. Overgoods

Administrative Assistant

Duties:

• Performed Customer Service duties

• Processed claims for merchandise that was either lost or damaged

• Switchboard Operator

• Was responsible for tracking orders that were shipped and also received

2003 – 2005 Winners Wellness Center

Account Specialist/Patient Service Representative

Duties:

• Responsible account assessment and collections follow up

• Communications with outside collection agencies regarding accounts

• Individual review of patient accounts

• Evaluation of misapplied funds on accounts and correcting the problem

• Making payment plans by ensuring payment arrangements

• Data entry form smith software

Summary of Qualifications

I am energetic and articulate, with over 5 years of customer service in fast paced environments, possessing the ability to work well under stressful conditions. I have exceptional inter personal skills, as well written/oral. My ability to think critically, act logically and solve problems enables me to produce good work. I have strong administrative skills including general office duties, and am willing to learn new skills and assume new responsibilities. I am trustworthy, punctual, reliable and hardworking with the willingness to work individually or as a team.

REFERENCES AVALIABLE UPON REQUEST

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