Customer Service Engineer
Resume:
Jeffrey S. Lowary
Atlantic, Iowa 50022
*********@*****.***
SUMMARY: Results-oriented, cost-conscious, team building leader who has the capability, initiative,
and follow through, to successfully achieve business goals, technical objectives and
manage assets.
Professional
Experiences: City Service and Parts, Retail Manager Audubon, IA (Dec. 2012 – Present)
Responsible for all operational duties in a retail store environment. Development of the
customer base, train employees and making changes to the business model.
Country Tire Inc., Retail Manager Atlantic, IA (Dec. 2011-Nov. 2012)
Responsible for all operational aspects of a retail store. Development of customer loyalty,
employees, and store image. Doubled sales performance in 11 months and reduced the
accounts receivable by 70%.
Mahle Engine Components USA, Inc., Atlantic, IA (1986 – Dec. 2011)
Inventory Control and Logistics Supervisor (Oct. 2006 – Dec. 2011)
Responsible for the procurement, control and accuracy of raw material, finish goods and
packaging using SAP. Provide leadership and manage the logistics area that accounted for
$45 million in annual sales shipped.
Production Scheduler/Customer Service Representative (Nov. 2003 – Oct. 2006)
Planned and developed production schedules using SAP and Excel to meet customer
requirements and the primary customer contact at the plant level. Managed four major
customer accounts that represent approximated $18 million in annual sales.
Production Supervisor (Oct. 1999 – Nov. 2003)
Supervised on average 33 hourly employees, that produced 3 different product groups.
These products accounted for $800,000 in sales monthly to OEM customers as well as
aftermarket.
Manufacturing Engineer – Projects (Aug. 1994 – Oct. 1999)
Planned, developed and managed capital expenditure projects from concept through
completion. Projects ranged in value from $50k to $250k. Developed designs using
AutoCad.
Supervisor of Industrial Engineering & Product Engineering (Jan. 1993-July 1994)
Managed and worked with technical support personnel in the development of databases for
new and existing products and customer support information both internally and externally.
Using SAP, CMI, IBM and AutoCad.
Product Design Engineer (Nov. 1991 - Jan. 1993)
Managed the development of new products, with respect to manufacturability, and
customer requirements. Developed and maintained customer records and routing
databases.
Engineer (Oct. 1989 - Nov. 1991)
Responsible for product design, numerical controlled programming, and packaging
specifications.
Assistant Engineer (Oct. 1988 - Oct. 1989)
Provided product prints for shop floor, numerical controlled programming support, and
packaging specifications.
Time Study & Routing Technician (Oct. 1986 – Oct. 1988)
Duties included routing analysis and creation, packaging specification, and product print
drawings.
Part-Time Surveyor Assistant, Cass County, Atlantic, IA 50022 (Summers of 1982 – 1986)
Experience: Utilized instrumentation and graphical representation to provide specifications for roads,
bridges and culverts.
Sales and Setup, Nishna Valley Cycle, Atlantic, IA 50022 (Summers of 1983 – 1986)
Provided customer service, monitored inventory levels, warranty service, setup of new motorcycles
and delivery to the customer.
Education: University of Northern Iowa, Cedar Falls, IA 50614
Degree: Bachelor of Technology – May, 1986
Concentration: Manufacturing
Certified ISO 9000 Auditor
Community
Service: Chamber of Commerce Member and Ambassador (Nov. 2011 – Nov. 2012)
Board of Directors, Nishna Valley Credit Union (Feb. 2005 to Present)
Board of Directors, Turkey Creek Long Beards (Oct. 2004 to Mar. 2013)
Planning and Zoning Commission of Atlantic (Mar. 2003 to Mar. 2008)
Baseball Coach for Atlantic Little League and Traveling Teams (Mar. 1998 to July 2007)
Personal: Married 25+ years; three children; excellent health.
Enjoy traveling, motor sports, outdoor activities and applying new skills.
References: Available upon request.
Contact this candidate