Customer Service Insurance, Patient Access Rep
Resume:
Danielle Ammons
**.********@*****.***
Objective:
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of medical customer service.
Professional Experience:
Office and Physician Support
• Efficient in billing and insurance verification
• Good filing, charting and documenting patients health records
• Trauma and ER registration
• Collect copay and verify health insurance
• Obtain vital demographics for Physicians
Insurance Benefits Customer Service Agent
• Answer incoming telephone calls, listening to customers concerns and developing appropriate solutions.
• Explain insurance benefits including copays, deductibles and in network information
• Excellent communication skills, verbal and written
• Address any issue with insurance discrepancies
• Verify 3rd Party insurance and filing order
Job Experience
Coventry Health Care- Houston, TX 2013- Present
Medicare Rep
Provider line calls assist with checking on covered CPT codes and J-Codes
Member calls – assist with copays, covered medical services and premium payments.
The Nebraska Medical Center – Omaha, NE 2012-2013
Patient Access Representative in the Emergency Department
• Check in patients, enter demographics and insurance information for payment
• Physician Support
• Cash Handling - Collect Copays
• Trauma Registration
Prime Therapeutics- Omaha, NE 2005-2013
Member Service Agent
• Information Verification
• Problem Solving
• Data Entry/Accuracy
Express Jet Airline- Omaha, NE 2007-2008
Airline Service Agent
• Prepare daily flight plan information
• Submit final paper work for weight of aircraft
• Assist passengers with boarding proper flight
Von Maur- Omaha, NE 2002-2005
Sales Associate
• Balance cash, checks and credit card transactions
• Submit proper paperwork for night deposits
Metro Community College 2005-2007
Benson High School 1998-2002
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