Customer Service Data Entry

Shakita Dawkins

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Offering customer service excellence with-in high volume environments.

532 Spring Creek Way Douglasville, GA 30134

**********@*****.*** - 248-***-****

Work Experience

Member Service Representative

Molina Healthcare of Michigan (Medicaid/Medicare) - Troy, MI

9/2011 to 11/2013

•Educate members/providers on MHM policies and procedures regarding access to care, grievance and appeal process, eligibility, claims and authorization process.

•Accurate data entry into MHM systems and software program.

• Educate members/providers on MHM policies and procedures regarding access to care, grievance and appeal process, eligibility, claims and authorization process.

•Accurate data entry into MHM systems and software program.

•Knowledge of MHM member handbook; remain updated on all member and provider policy changes made by MHM or the State of Michigan.Knowledge of MHM member handbook; remain updated on all member and provider policy changes made by MHM or the State of Michigan.

Care Center Rep

Critical Signal Technology - Farmington, MI

8/2008 to 2/2010

•Complete all appropriate paperwork, review for accuracy and enter the information into the system.

•Respond to inbound telephone inquiries regarding products and services; provide accurate information and assist caller in choosing appropriate service.

•Answer pending alarms 100% of working day.

•Dispatch Police,Fire and Ambulance per request.

Member Service Specialist

Public Service Credit Union - Southgate, MI

9/2007 to 9/2008

•Handle all banking call types such as, Balance Inquiry, Online Banking, Funds Transfer and ect.

Education

ADVANCED TECHNOLOGY ACADEMY- Dearborn, MI 2008

WAYNE STATE COMMUNITY COLLEGE

Skills

World-Class Customer Service,Up-Selling/Sales, Order Fulfillment,Complaint Handling,Reports & Documentation and Medical Terminology

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