Medical Assistant Customer Service

Crissy Brown

P.O. Box ***** Houston, TX ***** 832-***-****

******.*****@*******.***

Career Objective

Medical Assistant seeking a position in an environment that is results oriented and patient driven

where excellent customer service and patient care can be utilized to contribute to the growth of the

Company.

Skills

Phlebotomy Practical medical office procedures

Finger Sticks Electrocardiograph techniques and applications

Patient preparation Vitals

Urinalysis & Blood Testing Insurance Verification

Appointment Scheduling Injections

Patient History Front office procedures

Answering Multi-line phone systems Filing/Charting

Experience

Karen Thampoe M.D May 2013 – June 2013

Medical Assistant (Externship) Katy, TX

• Roomed and Prepped Patients For Gynecological Examination, obtained vital signs Charts

Filed, assessed patients and performed instrument sterilization procedures.

• Assisted physician with examinations, administered depo shots, performed urinalysis and phone

Triage

• Front Office duties included answering multi-line phone system, calling out prescription, scheduling appointments, verifying insurance and insured patients understood doctor’s orders

Caregiver

MaryAnn Smith‘s Home Health Care February 2012 -February 2013

• Provided care under the facility’s laws and protocols Katy, TX

• Took and recorded vital signs

• Performed first aid and emergency response procedures when necessary

• Prepared and served meals

• Assisted residents with bathing, changing and toilet

• Performed light housekeeping tasks including cleaning and laundry

• Assisted residents to be mobile by involving them in activities

• Accompanied residents to and from the facility for appointments and other activities

Houston Northwest Medical Center March 2010-August 2011

Medical Assistant Houston, TX

• Draw blood from patients and donors in hospital, blood bank, or similar facility for analysis or other medical purposes: Assembled equipment, such as tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures.

• Verified and Recorded identity of patient or donor and converses with patient or donor to allay fear of procedure.

• Applied tourniquet to arm, located accessible vein, swabbed puncture area with antiseptic, and inserted needle into vein to draw blood into collection tube or bag.

• Withdrawal needle, applies treatment to puncture site, and labels and stores blood container for subsequent processing also prick finger to draw blood. Conduct interviews, take vital signs, and draw and tested blood samples to screen donors at blood bank.

McDonald’s February 2009 - February2010

. Cashier Katy, TX

• Greeted customers entering establishment, Obtained orders from customers, ensured that orders are prepared to customer’s specification.

• Performed cash/credit/gift card transactions.

• Computed food and beverage service bills and verified completeness of customer orders. Resolved minor customer complaints and answered customer questions regarding policies, procedures and menu items.

• Performed general housekeeping tasks, assisted with training of new employees and ensure that all standards are maintained

Education

Fortis College, Houston, TX

Medical Assistant 2012-2013

Certifications

CPR Certified OSHA/HIPAA Trained

Professional References Available Upon Request

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