Customer Service Medical

Jamie Posey

PO Box *** - Crown Point, IN *****

********@*****.*** - 219-***-****

Hard-working, self-motivated individual looking to apply my customer service skills, training, and "can do

attitude" within a progressive organization. Experience with serving and working with all types of people,

especially in stressful situations. Seeking opportunities for career growth and advancement.

WORK EXPERIENCE

Weekend Medical Courier (On-Call)

Northwest Courier, LLC - Merrillville, IN - 2014 to Present

Responsibilities

Ensure safe and timely transportation of laboratory specimens, supplies and most any items required by

local hospitals, clients and other designated facilities that are related to health care. Follow healthcare safety

procedures, and maintain delivery records/log-book as required. Perform daily inspections to courier vehicle

and promptly report maintenance issues. Possess working knowledge of navigational systems and adhere to

federal, state and company guidelines for operating vehicle. Promptly respond to all on-call assignments from

dispatcher/supervisor.

Certified Nursing Assistant

Wittenberg Lutheran Village - Crown Point, IN - 2009 to 2014

Tend to residents with chronic illnesses. Assist nurses with cleaning rectal tube, G-tube, J-tube, and regular

catheter insertion. Chart daily information on the residents such as mood changes, mobility activity, eating

percentages, and daily inputs and outputs. Recognize and report abnormalities and/or changes in residents'

health

status to nursing staff. Comfort residents and provide them with reassurance and encouragement. Promote

continuity of care by accurately and completely communicating to other caregivers the status of patients for

which care is

provided. Maintain a clean, orderly and well-stocked environment. Promote personal and co-worker safety.

Certified Nursing Assistant

Millers Merry Manor - Hobart, IN - 2007 to 2009

Responsibilities

Received reports and assignments from the charge nurse. Charted accurate and pertinent information on the

patient care record. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Assisted with elimination/toileting needs. Positioned residents for comfort and to prevent skin pressure

problems. Participated in the maintenance of safe conditions within the facility and other related areas.

Seasonal Tax Preparer

Jackson Hewitt Tax Service - Hammond, IN - October 2003 to April 2007

Responsibilities

Assisted individuals and small businesses with preparing federal and state tax returns. Recommended best

filing method and handled complaints and inquiries. Answered telephones, performed data entry and operated

office equipment.

Phlebotomy Clinical Externship

Methodist Hospital Southlake Campus - Merrillville, IN - 2013

Successfully completed 100 externship hours which included 200 unaided venipunctures under the supervision

of a designated phlebotomy externship instructor. Verified identity of and assessed patient's condition and

environment prior to collection; assembled equipment, such as tourniquet, needles, disposable containers for

needles, blood collection devices, etc. according to requirements for specified tests or procedures. Conversed

with patient to allay fear of procedure. Obtained blood samples efficiently from in-patients and outpatients while

maintaining infection control. Duties

also included urine specimen collection for screening, analysis or other medical purposes. Promptly

transported specimens to the laboratory for testing and cleaned and stocked outpatient area throughout the

day.

Certified Home Health Aide (PRN)

Brightstar - Highland, IN - 2012

Assist with ADLs. Read and record blood pressure, temperature, pulse and respiration. Plan, prepare and serve

meals and snacks according to prescribed diets. Provide transportation, assistance and companionship to

clients. Clean and organize clients' living quarters. Perform household tasks such as laundry, dusting, washing

dishes and vacuuming. Provide clients and families with emotional support. Administer simple range of motion

exercises. Promote continuity of care by accurately and completely communicating to other caregivers the

status of patients for which care is provided. Observe and document client status and report client complaints

to the case manager.

EDUCATION

Certificate in Phlebotomy

Ivy Tech Community College - Valparaiso, IN

2013

Administrative Medical Assisting

Indiana University Northwest--Adult Education - Gary, IN

2013

SKILLS

Skin/Venipuncture, Specimen Collections, Medical Terminology, Vital Signs, Assistance with medication

reminders, Biohazardous Materials Disposal, Maintaining confidential patient information, following proper

laboratory safety precautions, word processing, assessing patient's condition, demonstrate a sensitive, caring

approach to patient care, ability to work cooperatively with all members of the health care team, computer

proficient, can work overtime, midnights, weekends and holidays, experience working with individuals with mild

to severe physical and developmental disabilities

CERTIFICATIONS

American Heart Association, CPR/AED Certification

Certified Nursing Assistant

Certified Home Health Aide

Phlebotomy (with TB Certification)

ADDITIONAL INFORMATION

Noteworthy college coursework in:

Anatomy& Physiology I&II, Advanced Human Physiology, Medical Terminology, Medical Law and Ethics,

Health and Wellness, Chemistry, Microbiology, Phlebotomy, Microcomputers

Filing Processes and Equipment, Records Management, Medical Insurance Basics, The Medical Insurance

Claim Form, Diagnostic Coding,Procedural Coding, The Business Office

3.5 GPA

Dean's List

Contact this candidate