Sales Customer Service

Rachael Bates

Category Manager - Victoria's Secret

Rochester Hills, MI

*******.********@*****.*** - 586-***-****

A position that will allow for personal growth and career advancement

WORK EXPERIENCE

Category Manager

Victoria's Secret - Auburn Hills, MI - 2005 to Present

Develop plans to achieve sales goals through business analysis, consistent accountability, and effective

communication.

•Responsible for maximizing inventory, cash control, recruiting and hiring top talent, maintaining store

appearance that's appealing to the customer, and loss prevention techniques.

•Train and motivate associates through on-boarding, sales training, and sales education meetings as well as

everyday coaching to provide excellent customer service.

•Work consistently to create and execute company action plans to increase sales and profits and reduce shrink

while upholding the company values; Increased sales up double digits to previous years sales for 3 years in

a row.

Independent Sales Agent

AFLAC - Kalamazoo, MI - 2004 to 2005

Generate leads by cold calling local business owners and effectively presenting health plans to enhance that

workplace.

•Networked with clients to build business relationships.

•Presented sales presentations, closed sales, and wrote contracts; developed and excuted own marketing plan

Intern-Marketing and Promotions

Kalamazoo Wings - Kalamazoo, MI - 2003 to 2004

Worked with game night promotions department for the local UHL hockey team.

•Learned aspects of marketing and promotions from an entertainment angle.

•Assisted in intermission events and planning of activities and events for the games.

EDUCATION

B.A. in Business Administration

Western Michigan University Kalamazoo - Kalamazoo, MI

2000 to 2004

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