Management Executive

Saurabh Kesarwani

Address: C/O Samir Kesarwani

L-37 Chankya Place-2

Opp-C1, Janakpuri New Delhi-110059

Mobile: 083********

Email: *************@*****.***

CAREER OBJECTIVE:-

Seeking a challenging position in any well-diversified organization, which

offers professional growth to effectively utilize my skills and abilities

for enhanced management

EDUCATIONAL QUALIFICATION:-

Degree University Institution name Year Percentage

B.Tech. G.B.T.U S.I.E.T Allahabad 2011 71.28%

XII U.P. Board C.I.C Allahabad 2007 66.20%

X U.P. Board SVM Inter College 2005 69.30%

Allahabad

PROFESSIONAL SNAPSHOT

Dialer Management with over 1.6 years of experience Genesys, Drishti

Hands on experience in Dialer Management

Well versed with MS Office, Internet, Dialer and Genesys tools like OCM,

ICM, CCPulse. Sound knowledge of Hyperion and Brio

Possesses ability to identify the patterns of problems, recommend solutions

through analysis and Next Step

An effective communicator with ability to quickly understand business

requirement and be able to translate into expected Managerial behavior

resulting in exemplary outcome.

Organisational details

Working as Dialer Executive for 1 year in VERTEX Customer Solutions

(Inbound and Outbound)

Role:

Handling Genesys dialer for Haryana, Punjab, UP (East and West), HP and MP

circle

Handling 20 campaigns which cover 150 agents

Applying logical dialling for achieving daily and monthly KPI targets

Reducing Idle % through changing mode and pacing of dialer

Preparing reports of outbound process

Analyze the reports and accordingly using dialer to achieve the targets

Co-ordinate with local IT team.

Ability to deliver client expectation and ensuring to have no business loss

for accounts

Working as Dialer Executive since 6 months in CONCENTRIX Technologies

(India) Pvt. Ltd. (Inbound and Outbound)

Role:

Managing Drishti dialer for Hewllet Packard process for Pan India dialing

Handling 6 LOB (line of business) with over 180 employees

Sending hourly report for Inbound, Outbound and Aband stats

Reducing idle % and improving productivity

Analyze the reports and accordingly using dialer to achieve the targets

KEY SKILLS :

Analytical, good in problem solving and excellent in maintaining

interpersonal relationship.

Good verbal and written skills.

PERSONAL DETAILS

Name : Saurabh Kumar Kesarwani

Father's Name : Mr. Sunil Kesarwani

Mother's Name : Mrs. Asha Devi

Date of Birth : 24/10/1989

Sex : Male

Marital Status : Single

Languages Known : English, Hindi

DECLARATION

I hereby declare that all the information given above is correct to the

best of my knowledge.

DATE :

( Saurabh Kesarwani )

PLACE : New Delhi

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