Customer Service Data Entry

Shawna Monje

*** ********* ***. ********, ** ****3

Cell Number 716-***-**** Email: ***********@*****.***

Objective:

To secure a challenging position that allows me to utilize my customer service, office support, management skills and

computer skills.

Education:

Erie Community College, Williamsville, NY

General Science- Associate Degree - 2013

PCL, Houston, TX

Certification Medical Assistance - June 1999

Skills:

Computer - Internet Proficiency; Experience working with Windows; Software Proficiency in Microsoft Office

including Excel, Word, and Outlook. Familiar with Mortgage Banking software such as Lending Portal Services

(LPS), Loan Quest, Rekon, Customer Information File (CIF), KAR and Image and Workflow (IAW).

Work Experience:

Aug 2013-Dec2013 Everest Receivable Service Cheektowaga, NY

Accounts Specialist

• Researching loan history activity and producing results within a specified deadline

• Point caller

• Medical Collections

• High volume call center 120-150 calls

Jan 2013-July 2013 Solidifi, US Depew, NY

Accounts Specialist

• Managing loan accounts

• Reviewing the quality of physical and imaged legal documents.

• Coordinating with multiple Custodians, Attorney’s and Investors in correcting or retrieving Critical

Mortgage Documents.

• Account Specialist

• Ensuring high quality customer service.

• Researching loan history activity and producing results within a specified deadline

• Data Entry

• Set Appointments for Appraisers

Oct 2011-Sept 2012 HSBC, Mortgage Depew, NY

Account Specialist

• Customer Service

• Researched loans for Sallie Mae, Fannie Mae

• Organizing of Files

• Document Control

• Data Entry

• Note Validation

• Coordinating with multiple Custodians, Attorney’s and Investors in correcting or retrieving Critical

Mortgage Documents.

• Researching loan history activity and producing results within a specified deadline

Aug 2007-May 2011 - First Choice Evaluations – Buffalo, NY

Customer Service

• Worked within the capacity of a high volume call center providing customer service by coordinating

appointments with insurance adjustors, attorneys, patients and various medical offices.

• Scheduled Independent Medical Exams for Workers Comp and No Fault claims

• Entered and verified data to insure the accuracy of Medical Records within Files and the System.

• Answering phone for high volume call center

• Organizing of medical records

• Data entry

• Filing

March 2003-Nov 2011 – Authentic Cleaning Services – Pasadena, TX

Owner and Operator

• Owned and operated a family owned cleaning service business by overseeing all operations such as

Payroll, Schedules, Marketing, Accounts Receivable / Payable, Overall Customer Service & Client

Interaction.

• Maintained cleanliness of homes, constructions sites and business offices.

• Clients included Sarah Lee, Metal Depot, Burger King Corp, and Law Valve.

• Team Crews of 6 and up

March 2002-March 2003 – Baker Hughes Oil Company – Pearland, TX

Office Assistant

• Responsibilities included office duties such as data entry, mail distribution & maintaining client files.

• Created Blue Prints for Engineers

April 2001-Febuary 2002 - Schlumberger Oil Co. – Houston, TX

Office Assistant

• Responsibilities included office duties such as data entry, mail distribution & shipping and receiving

• Created Blue Prints for Engineers

References upon request

Contact this candidate