Customer Service High School

Regina Ford

*** ********* ******

Las Vegas, NV *9106

Phone: 702-***-****

Alternate: 702-***-****

E-mail: ********@*****.***

Objective

To obtain a position where I can maximize my multilayer talents of customer service, cashier, retail; account service/teller, guest room

attendant and cook’s helper skills with advancement opportunities and training experience that allows utilization of acquired

leadership abilities.

Skills Profile

Ability to operate copy/collating machine, fax machine, multiline telephone, computers

Knowledge and experience with corporate mailroom procedures

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages as well as deliver messages to appropriate personnel

Excellent customer service background

Work well with a team, great communication skills

Employment History

Cosmopolitan Hotel- Guest Room Attendant 03/11-03/13

Las Vegas, NV

Clean and service approximately 12 rooms daily

Assist and train co-workers when needed

Sitel – Inbound/Outbound Customer Service 05/11-06/12

Las Vegas, NV

Provide excellent customer service while determining the nature of the call.

Provide general information concerning products and assist with any problems that may occur.

Operate computer as well as other standard office equipment required to communicate and assist customers.

Answers incoming switchboard calls, while maintaining records of all incoming calls.

Caesars Palace Guest Room Attendant 10/09–06/10

Las Vegas, NV

Clean and service rooms daily

Provide exceptional service to guest

Convergy’s /Sprint Call Center Customer Service Rep 02/08-01/09

Baton Rouge, LA

Take inbound and outbound calls successfully completed all jobs by time allotted.

Assisted customers in payment options for their bills.

Harrah’s Hotel & Casino Room Reservations 07/07-12/07

Las Vegas, NV

Take inbound and outbound telephone calls.

While providing excellent customer service skills, made room arrangement reservations and dining reservations for guests.

United Temporary Services 03/06-04/08

Las Vegas, NV

Took order, served restaurant patrons and assisted at the cash register

Assisted customers with shipping and receiving, customer services, retail, teller and account services

Education 1999-2009

Cimarron Memorial High School

US Career Institute – Major, Paralegal presently attending

Community College of Southern Nevada – Major, Paralegal

Culinary Training Academy

References

Available upon request

1

Contact this candidate