Customer Service Quality Assurance

David Hair

Torrance, CA

*********@*******.*** - 801-***-****

Customer Service professional with experience working in a fast paced environment seeking a strong

organization. Trustworthy, ethical and punctual, committed to superior customer service. Confident and poised

in interaction at all levels. Self-Motivated; comfortable taking the initiative and working independently

Microsoft Word, Excel PowerPoint & Project

Natural Organizational Skills

Superior Customer Service & Relations

Enthusiastic Personality

Works well under pressure

Articulate

WORK EXPERIENCE

Enrollment Specialist

Opticare of Utah - Salt Lake City, UT - October 2013 to Present

Responsibilities

I am currently employed with Opticare of Utah, but I am seeking employment in Los Angeles because I'm

relocating to the Torrance/Redondo Beach area.

Opticare of Utah is a Vision Insurance company. We are a national carrier, and our primary chains for the State

of Utah include Standard Optical, America's Best, Vision Works, and Shopko Optical.

Accomplishments

When I began working for the Company, we were two weeks behind on enrollments. After I worked there for

two weeks, I was able catch us up entirely on our enrollments, and maintain that consistency.

Skills Used

I accomplished a great deal while working for Standard Optical. My primary responsibilities included the

following:

-Data Entry; processing enrollments for new groups. I am expected to make sure that every enrollments is

entered into our system in a timely manner. This is to ensure that our members can utilize their benefits

immediately.

-Providing plan information to members, providers, groups, and brokers.

-Communicating with all of our members, groups, and brokers in a timely manner to ensure that all of their

questions were answered.

Customer Service Representative

Zagg Inc. - Salt Lake City, UT - April 2013 to June 2013

Responsibilities

Zagg Corporate Office

Customer Service - April 2013-June 2013

My main responsibilities included providing exceptional customer service to all inquiring about warranty

replacements, and different products that we offered. My job also required a great deal of multi-tasking in

different systems that our company utilized. While taking inbound calls, I was also cross trained on processing

warranty replacements that we received via regular mail.

Self Pay Representative

Sutter Physician Services - Murray, UT - October 2012 to January 2013

I was responsible for providing superior customer service to our patient's, and ensuring that our contracted

insurance companies were paying their portion of our patient's claims. I was also responsible for establishing

payment plans with patient's who were delinquent on their account.

Accounts Receivable Representative

Northstar Alarm Services - Orem, UT - March 2010 to May 2012

Responsibilities

NorthStar Alarm Services

Accounts Receivable - March 2010-May 2012

In the Accounts Receivable Department, I was responsible for calling customer's with past due balances,

utilizing my communication skills to encourage customers to set up payment plans. I was also cross-trained

so that I was able to answer inbound ‘overflow calls' for our Customer Care Department. Essentially, I did

the following:

* Calculated final-invoices for those customers who were 30, 90 or 120 days, or past that mark.

* Before internally transferring to the Accounts Receivable Team, I worked as a Quality Assurance

Representative.

Customer Service Rep

Dialogue Marketing - Orem, UT - January 2009 to February 2010

Sales Associate

Mervyn's - Orem, UT - June 2008 to September 2008

temporary position

Mervyn's

Sales Associate

Macey's Grocery Store - November 2007 to January 2008

seasonal position

Macey's Grocery Store

Data Collector

Western Wats - Orem, UT - September 2005 to April 2006

seasonal position

EDUCATION

High School Diploma

Timpanogos High School - Orem, UT

2009

Business of Human Resources

DeVry University - Sandy, UT

ADDITIONAL INFORMATION

Director of Operations,

Having been experienced in the customer service, retail and account’s receivable field, I am interested in

expanding my professional horizons by seeking new challenges within a great company like this one. I am

very eager to learn more about how I can personally serve as an asset to your company; I am interested in

your current open position. Attached is my resume for further review, and will also provide you with a better

knowledge of my history, and work ethic.

As you can see, the career opportunities I’ve been blessed with thus far in customer service, account’s

receivable (collections) and the retail industry is extensive. I have enjoyed a reputation as an efficient customer

service agent, collections agent, and retail associate. I have a knack for immediately establishing a good

rapport with clients.

As a team member of your organization, I can provide:

Efficiency, reliability and extremely detail oriented.

Creative thinking and persuasive.

Enthusiasm, honesty; ability to look at challenges as opportunities.

My objective is to establish a time when we can meet to discuss how my talent, professionalism, and

enthusiasm will add value to your operation. Thank you for your consideration, I look forward to speaking with

you soon.

Sincerely,

David James Hair

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