Customer Service Representative

Sohrab Esfandiari

CUSTOMER SERVICE REPRESENTATIVE WITH BACHELOR'S DEGREE IN BUSINESS

Tarzana, CA

****************@***.*** - 818-***-****

WORK EXPERIENCE

Single Point of Contact/Collector

Bank of America - Westlake Village, CA - May 2010 to October 2012

Provided debt counseling to customers in foreclosure.

Researched non-payments to resolve delinquencies.

Build relationships with customers to attain account resolution.

Reviewed and submitted loan modification documents

Coached associates and managers on proper collection procedures

Created trackers for valid and invalid requests for postponement

Reviewed reinstatement figures for borrowers using their pension plans

Followed up on all previously declined loans for post-ponements

Short Sale Representative

Bank of America - Simi Valley, CA - August 2009 to April 2010

Provided customer service to homeowners wishing to do a short sale

Answered phones to answer any short sale or mortgage questions which customers may have had

Performed data entry for loans involving Home Retention and Making

Customer Service Representative

Davis Research - Woodland Hills, CA - March 2008 to April 2009

Conducted phone interviews with clients and potential customers. Performed consumer satisfaction reviews

for targeted product lines

Customer Service Representative

CountryWide HomeLoans - West Hills, CA - March 2004 to February 2007

Responsibilities

Prepared and filed FHA loan documents for corresponding lending teams.

EDUCATION

Bachelors in Business Information System

Devry University - West Hills, CA

2001 to 2003

SKILLS

Proficient knowledge and hands-on experience using many software applications and data bases including:

Quick Books, Linux Systems, and Front Page (HTML). Bilingual in Farsi. Experienced in telemarketing and

customer service for various types of businesses including: financial services,residential home loans, short

sale, collections and market research.

Contact this candidate