Manager Customer Service
Resume:
Pernell Barker
New Caney, Texas 77357
Home Phone 713-***-****
Email: **************@*****.***
Professional Experiences
Wal-Mart Logistics / Warehouse Distribution DC7010 New Caney Texas
New Caney, Texas
Wal-Mart is the #1 retailer in the world and is highly successful because
of the strength of its logistics network. DC7010 does over 1.2 billion in
sales and provides dry and perishable groceries to over 100 Wal-Mart
Supercenters and Neighborhood Markets in the Houston area. DC7010 was the
first building of its kind in the Wal-Mart network, utilizing automated
storage and retrieval machinery.
Jan 2005 - Present
Maintenance Area Manager
As a Maintenance Area Manager, my responsibilities are to work with the
Maintenance Operations Manager and the other facility managers to maintain
operations, the preventative maintenance program, spare part usages,
oversee associate development, and schedule building and equipment repairs.
I also a worked closely with outside vendors and monitored Wal-mart
compliance programs such as LOTO and Storm Water Prevention.
Swisslog Warehouse Distribution System
Houston, Texas
Swisslog is a worldwide material handling logistic company, specializing in
the complete warehouse and manufacturing solutions. Providing equipment
such as Stacker cranes, Conveyors, Automated Guided Vehicles, and Robotic
sorting machines.
Oct 2002 - Jan 2005
Senior Customer Support Engineering Technician for Wal-Mart Projects
Manager of Modernizations and Retrofits
Swisslog was building automated warehouse systems for Wal-Mart; I worked on
a team coordinating all customer support technical activities for startup,
preventative maintenance, spare parts and trouble calls of these projects.
We monitored system performance and help develop the skills sets of both
Swisslog's technicians and Wal-Mart's maintenance personnel. Our team
worked closely with their maintenance team to develop standard preventative
maintenance, operating procedures and enhancements to optimize the system's
performance. As manager of modernization and retrofits, I was responsible
for overseeing system upgrades for all client installations. These duties
include but not limited too, following up on potential sale leads,
assisting in upgrade design, teaching maintenance training, overseeing
retrofit installations and troubleshooting difficult technical problems.
Swisslog Logistic System
Newport News, Virginia
July 1997 - Oct 2002
Manager of Engineering Technicians (in Customer Service)
Responsible for overseeing and coordinating all technical activities that
pertained to installations, startups, preventative maintenance and trouble
calls for Engineering Technician Department. Supervised the ongoing
performance and development of personnel with in the Swisslog North America
Technical Support group, which includes 72 technicians nation wide. Managed
the administrative responsibilities of the department including employee
performance reviews, wage reviews, cost programs, and operating budget. I
also work closely with Sales, Engineering, and Project Management
departments to develop site schedules, sale proposals, and solutions to
technical problems as they arise. As an excellent technical troubleshooter,
I was often called to handle the most difficult problems. Other duties
included finding innovative ways to train our client's management,
maintenance and operator personnel; performing maintenance audit
inspections on previously sold equipment, modifying PLC programs, and train
in-house electrical and mechanical personnel.
Cannon Virginia
Newport News, Virginia
Canon is a manufacturing facility that produces laser beam printers, office
copying machines and toner cartridges for laser beams printers.
December 1991- July 1997
Preventive Maintenance Group Leader
Responsible for over seeing maintenance operations for second shift, also
repairing, maintaining and installing mechanical, electrical and pneumatic
components on automated production machines and equipment following
schematics and specifications. Equipment such as: automatic guided
vehicles, robotic assembly machines, plastic mold injections machines,
robotic palletizes and inspection machines. Responsible for making
machinery adjustments, alignments, program modifications and evaluating the
performance & reliability of machinery and components.
Gwaltney of Smithfield
Portsmouth, Virginia
Gwaltney is a high volume meat manufacturing facility specializing in
frankfurters, and luncheon meats. The largest frank producing plant under
one roof in the world.
April 1990 - December 1991
Plant Maintenance Department Leader.
Performed electronic and mechanical troubleshooting services related to
high volume manufacturing facility. Responsible for maintaining high-speed
luncheon meat slicers, vacuum packing machines, meat grinders, frank and
luncheon meat manufactures, luncheon meat cookers and chillers. Hydraulic
lifts, vacuum pumps, metal detector and fork trucks and pallet jacks.
Responsible for performing weekly preventive maintenance checks and the
rebuilding of specific component on the equipment. Worked with electronic
devices such as: programmable logic controllers, variable frequency AC
drives, chart records, photo and proximity sensors, i.e. IBM PC/XT/AT and
compatibles.
Munck Automation Technology
Hampton, Virginia
Munck was a material handling Automation Company specializing in the
manufacturing of automatic storage retrieval systems, automatic guided
vehicles an automated conveyor systems.
July 1985 - July 1989
Senior Engineering Technician
Performed electronic technician service related to the turn key
manufacturing and installation of automatic storage/retrieval systems and
automatic guided vehicles systems which included PLC program development,
initial setup of system electronics an mechanical hardware, conducted shop
tests, supervised electrical and mechanical installation on site, conducted
on site test of hydraulic and pneumatic machine and controls, conducted
customer electrical and mechanical training, performed customer service
calls. Worked with electronic equipment such as: Programmable logic
controllers, variable frequency AC drives, DC servo drives, Photo and
proximity sensors, IBM PC/XT/AT and compatibles, and communications modems.
August 1984 - June 1985
Intech Systems
Hampton, Virginia
Intech was a material handling company building complete warehouse systems
including the building.
Field Installation Technician -
Responsible for properly installing warehouse automation equipment.
Performed test, installation and startup of warehouse equipment, also setup
and test of hydraulic and pneumatic machines. These systems were composed
of computer controls, data communication, electrical controls, and
electromechanical units. Other duties performed were computer system
debugging and programming automatic guided vehicles.
Education & Training
November 1983 - August 1984
Electronic Computer Programming Technology Institute (ECPI)
Hampton, Virginia
Degree: Computer Technology
Allen Bradley PLC-2, King of Prussia, PA - August 1984
Allen Bradley PLC-5, Newport News, VA - June 1988
Omron 200H, Richmond, VA - June 1992
Omron Caps Software Training, Newport News, VA - June 1993
Allen Bradley SLC-500 Maintenance, Newport News, VA - June 1996
Dale Carnegie Leadership for Managers, Newport New, VA - Feb 1999
Siemens S7 Programming 1, Dallas, TX - Feb 2004
PC Knowledge & Applications
Windows Microsoft Word Microsoft Excel
PLC Programming Light Duty Mechanic Situational Leader
Auto CAD Technical Personnel Trainer Microsoft Project
Microsoft PowerPoint
References Available upon Request
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