Customer Service Administrative Assistant

CLAUDETTE REYNOLDS

************@*****.***

*** ********* *******

Lithonia, GA 30038

404-***-**** (Home)

954-***-**** (Cell)

objective: To obtain a position in a company that will utilize my over 20

years of professional customer service experience as

an asset to the company.

experience:

August 2004 - July 2013 the ritz-carlton hotel company, l.l.c.

Corporate Receptionist/Administrative Assistant

Greet all incoming visitors in a professional and

courteous manner; handle all incoming calls on multi-

line phone system and direct callers to the

appropriate departments and individuals. Receive and

handle all incoming/outgoing mail; set up courier

deliveries and pick-up; maintain calendar for

conference rooms; being proactive in making decisions

regarding the operations of the Front Desk. Placed

Maintenance and Service calls and followed up to

ensure resolution; communicate with vendors and

suppliers daily. Assist Sales Team with ongoing

projects and inform Sales Team of general corporate

announcements and advisories. Coordinate and manage

Facilitator List and provide correspondence daily for

office morning meeting. Update all changes to

Regional Phone Lists and update changes to Speed Dial

List. Additional duties include ordering and

dispersing office supplies; offered support to the

Revenue Management Team for the Caribbean and Mexico

properties.

March 2003 - August 2004 the ritz-carlton, key biscayne

Communications Agent

Respond to incoming calls on multi-line PBX system in

a timely, professional and courteous manner. Process

guest requests for wake-up calls, and other requests

related to receiving or placing telephone calls.

Respond to guest requests and monitor results by

doing a follow-up with the department responsible.

Trouble shoot phone related problems per guest

complaints, ensuring that guests are satisfied with

the result, and the Ritz-Carlton standards are

upheld.

Recipient of The Ritz-Carlton Five Star Employee

Award in recognition of work excellence.

September 2002 - March 2003 precision response Corporation

Quality Assurance Representative

Supervise, monitor and rate assigned program call

performance by Customer Service Agents to ensure the

highest level of quality was achieved for the Client,

Center and Corporate Office. Ensure that all

reporting requirements were complied with for the

Operations and Quality Departments, with regard to

results and needs. Work with the Training department

to improve the overall performance of the Customer

Service Agents. Ultimately responsible for making

sure that the Agents adhered to the policies,

protocol and call guidelines of the Client.

March 2002 - September 2002 precision response Corporation

Customer Service Agent

Respond to high volume of incoming calls regarding

customer complaints and inquiries, ensuring that the

customer was fully satisfied with the actions taken

to resolve the situation on behalf of the Client.

January 1999 - February 2002 a.n.i. cargo services, inc.

Administrative Assistant

Prepared all documentation regarding freight being

exported on behalf

of companies and individual Clients; i.e. Bill of

Ladings, SED's, Caricom Forms, and scheduled pick-up

and delivery of freight.

Responsibilities also included general clerical

duties. Knowledge of E-Z Freight Software.

March 1993 - December 1999 hard j. construction corporation

Administrative Assistant

Responsible for general office duties; answering

telephones, typing, faxing, scheduled meetings and

appointments, and preparation of Bid Documents.

Coordinate day-to-day operations of office with

outside field personnel, ensuring that equipment sent

to project sites was delivered and picked up in a

timely manner; manage payroll duties for field

personnel.

skills: Proficient computer skills (Microsoft Word, Outlook, Excel,

Internet). People oriented individual with excellent

communication and customer relations skills.

strengths: Highly disciplined, organized and goal oriented; able to multi-

task, reliable, dependable and a team player. I

possess excellent verbal and written skills; is

punctual and self-motivated with a proven ability to

multi-task.

references: Available upon request.

Contact this candidate