Customer Service Administrative Assistant
Resume:
EDUCATION:
Florida State College of Jacksonville-Online Jacksonville, Florida
Pursing: Bachelors in Business and Administration 09/24/12-Present
Tallahassee Community College Tallahassee, Florida
Conferred: Associates in Science with Paralegal Studies, 3.2 GPA 08/21/2009- 04/26/2011
INTERN & VOLUNTEER EXPERIENCE:
St. James AME Church Jacksonville,
Florida
Youth Ministry Volunteer – Day Care Assistant 03/01/2011-
07/07/2013
Greeted parents and kept child care area sanitized. Tutored and mentored children ages 5-13, lead youth Bible
Studies, chaperoned and assisted with planning field trips.
Eubanks, Barrett, Fasig & Brooks Attorney at Law Tallahassee, Florida
Paralegal 09/05/2009-12/12/2009
Handled Complex Documents & Files, Assisted Attorney with Personal Injury Cases, Contacted & Interviewed
clients for potential cases
PROFESSIONAL EXPERIENCE:
Fortis College- Education Affiliates Smyrna,
Georgia
Administrative Assistant- Various Departments 05/11/2012 – 1/16/2014
Career Service Advisor- Maintained calendar for Director; reviewed assessment data to identify areas of
improvement for new students; assisted with orientation, recruited, counsel & motivated students about career
decision, assisted with the reception area, & took payments
Student Success Coordinator – Served on the Restart Committee and assisted with Recruiting process of
potential re-entry students. Created promotional materials for Allied Health Programs, enhanced success for at
risk students, including those on academic probation or students with outstanding balances, Exceeded goal
requirements and expectations for student retention, & contacted prospective students
Alluvion Staffing – Citizens Property Insurance Jacksonville, Florida
Temporary Administrative Assistant / Underwriter 08/15/2011 – 04/22/2012
Assess late fees and determine delinquency, sent outgoing mail, sorted incoming mail, Audit paperwork &
ensured completeness and accuracy of billing invoices, provided competitive quotes determined eligibility for
homeowners insurance mandated by the state of Florida
Capital BMW and Mercedes Tallahassee, Florida
Business Development Representative/Team Leader 11/03/2009 – 07/15/2011
Utilized data entry and kept a daily tracker spreadsheet in excel for sales, missed appointments and
confirmation call backs; Set up service and sales consolations, Trained and monitor new employees; Wrote Call
Center procedures and training manual, Supervised employees
Arbor Education and Training Tallahassee, Florida
Parent Counselor 01/22/2008 –
08/15/2009
Tracked all incoming calls from customers and returned all messages promptly; Entered data into an excel
spreadsheet under state and local federal guidelines; Performed and interviewed clients daily to determine
eligibility for subsidized child care
Comcast Cable
Tallahassee, Florida
Customer Account Executive 02/22/2007 –
11/29/2007
Resolved billing inquiries, payments and disputes, updated service requests daily; Solved customer
troubleshooting inquires proficiently regarding cable, internet, and phone services; on average answered a
total of 80 to 100 incoming phone calls per day
Capital Health Plan
Tallahassee, Florida
Medical Receptionist 01/12/2006 –
12/29/2006
Responsible for welcoming and checking in patients for appointments, Handled 50 to 100 inbound & outbound
phone calls daily, maintained and updated patient's insurance and demographic information, learned medical
terms, and distributed mails and faxes
Convergys Valdosta,
Georgia
Customer Service Representative 09/24/2004 –
6/13/2006
Provide outstanding levels of customer service that exceeds Call Center quality standards; handled various
customer inquiries regarding service upgrades, equipment issues and new installations. Recruited trained and
monitor new employees
SKILLS/CERTIFICATIONS: Paralegal & Customer Service certificate Computer applications: Word, Excel,
PowerPoint, Outlook and Westlaw. Office Equipment: Fax, Copier, Scanner Machine, & Multi-line Phone
System
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