Customer Service Representative

Sevasti (Sevi) Trapletti

***** ***** *****, ***** *******, OH 44070

(Home) 440-***-**** (Cell) 440-***-**** ********@*****.***

SUMMARY

Dependable, efficient, self-motivated individual with excellent customer service, communications, multi-tasking and people management skills.

Innovative Problem Solver

Strong Work Ethic

Quick Thinker

Resourceful

Composed Under Pressure

Strong Sense of Integrity

PROFESSIONAL EXPERIENCE

Fatheads Brewery and Saloon 3/2012 - 3/2014

Server North Olmsted, OH

* Ensure exceptional customer service to all internal and external customers

* Responsible for up selling of food and retail products

* Accountable for all charged and cash transactions

Famous Dave’s Restaurant 2005 - 2012

Server/Bartender North Olmsted, OH

* Trained new and existing employees on new Company procedures

* Consistently recognized by customers and management for providing exceptional customer service

* In the top 10% of all employees for the up selling of food and retail products

* Recognized for exceptional accuracy of cash register sales and lowest error rate

Homemaker 2001 - 2005

Midwest Express Airlines 1994 - 2001

Customer Service Representative Los Angeles, CA

* Provided temporary Station Management relief as needed

* Trained new and current employees on airline policies and procedures

* Responsible for on-time departures of outbound flights, loading / unloading of U.S. mail, freight and luggage

* Responsible for the security of aircraft, passengers and freight

Accessory Place 1990 - 1994

Store Manager North Olmsted, OH

* Ensured adherence to all company standards pertaining to merchandising, store appearance and product display

* Handled all customer and employee concerns and inquiries in a timely and fair fashion

* Responsible for Accounts Payable, product ordering, daily cash receipts and inventory control

* Prepared weekly, monthly and quarterly reports for senior management

* Hired, trained, scheduled and evaluated employees

EDUCATION

B.A. Marketing 1992 Cleveland State University

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