Customer Service Representative

JOELINA ROSA

**** ****** ******

Hollywood, FL **023

Cell Phone 954-***-****/Home Phone954-***-****

****************@*****.***

ADMINISTRATIVE ASSISTANT PROFESSIONAL

Summary of Skills:

Experienced working in Bilingual Customer Service, Sales,

and office related administrative work

Good listener, very attentive and hard working

Excels in task that require monthly quotas

Responsible and punctual

Type 55 WPM

Experience: Comcast Miramar; FL

Account Executive Representative 2013-2014

Answered general questions about billing and services

Selling products & services and renewing contracts or promotions for current

customers

Adjusted accounts for days without service and billing disputes

Meeting monthly sales goals and metrics

Alorica Sunrise; FL

Dispatcher & Customer Service Representative 2010-2012

Worked dispatching roadside assistance for Nation Safe Drivers

Answered general questions about billing, contract and payment

Located drivers out of network for towing, tire change, winching purposes

T-Mobile FT. Lauderdale, FL

Bilingual Customer Service Representative 2007-2009

Delivered world class bilingual customer service

Strived for one-call resolution of customer issues

Build customer satisfaction and loyalty

Handled all billing disputes for retention accounts; SmartAccess accounts; and

FlexAccounts

Basic troubleshooting for technical issues on Motorola; Nokia; Samsung; and

Sonic Ericcson phones

Provided effective and timely resolution for a range of billing disputes

Increased the customer experience by providing information on new products,

rate plans, and services through up selling opportunities.

Demonstrated best judgment in the disbursement of adjustments and credits.

USIS Tulsa, OK

Customer Satisfaction Representative 2006-2007

Contacted the Puerto Rican Department of Motor Vehicle daily

Translated their violations in Spanish

Obtained a copy of the Puerto Rican point system for the USIS call center

Assisted the Consumers Department on labeling folders to file applicants

disputes

Trained new representatives on the broad topic of MVRs.

Addressed multiple issues for technical, training, report interpretation, missing

reports and billing questions

Assisted a wide range of calls including, but not limited to web ordering,

software, product and report processing and interpretation questions.

Answered customer inquiries via phone and e-mail.

Education: American Intercontinental University Weston; FL

Associates Degree in Business Administration 2004

References: Available upon Request

References:

1. Roger Suraj Nauth Best Friend 718-***-****

2. Orquidia Felix Friend 954-***-****

2. Junior Dumornay Friend 786-***-****

4. Vicki Galama Manager 918-***-****

5. Rick Buntin Manager 918-***-****

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