Administrative Assistant Customer Service

Letha Kennedy

682-***-**** *****.*******@*****.***

Summary

Dedicated and focused Administrative Assistant, with over ten year experience, who excels at

prioritizing multi-tasking and is organized and professional.

Highlights

Self-starter Microsoft Word

Excellent interpersonal skills Excel

Dedicated team player Promas

Resourceful AUS Data Trac

Problem solver Loan Prospectus

Customer service skills FNMA/FHLMC Guidelines

Professional and mature Keyboarding 50 WPM/10,000 Key Strokes

Experience

Remote Underwriter August 2012-Present

Ingletblair – Austin, TX

Provide underwriting review of conventional and conforming loan products

Review loan applications for completeness and accuracy

Analyze credit documents to include income calculations and tax return analysis

Maintain communication with Account Executives, Account Managers and Brokers

Due Diligence and Compliance review of closed loans to Investor/FNMA guidelines

Administrative Assistant October 2007-August 2012

Omni Mortgage – Dallas, TX

Managed reception area, greeted clients and responded to inquiries in person and by phone

Managed daily office operations and maintenance of office equipment

Made copies, sent faxes and handled all incoming and outgoing correspondence

Organized files, developed spreadsheets, faxed reports and scanned documents

Reviewed submitted documentation for compliance for conforming mortgage loan conditions

Debt to income calculation and tax return analysis

Review mortgage files for omitted documentation

Administrative Assistant January 2004-October 2007

AdCast/Trios/ISearch Network – Texas, Nevada, Utah

Processed bank reconciliations and financial reports

Facilitated state and city licenses for 3 companies

Prepared outgoing correspondence

Maintained Accounts Receivables/Accounts Payable

Managed rental properties

Composed employee and sales agreements

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