Customer Service Assistant

L ori Ferra ri

**** ******** ******** * *********, ON L7M 4J4 Phone: 519-***-**** E-Mail:

****.*******@*******.***

Objective

Obtain a summer position that will provide me with valuable experience in my future career

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where I can use my excellent customer service, communication and organizational skills.

Summary of Skills

Outstanding skills in oral and written communication with the ability to absorb information

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efficiently

Accustomed to working in a fast paced environment under stressful situations, successfully

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handling clients

Excellent interpersonal skills, ability to work well with others in both supervisory and support

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roles

Understanding of computer programs, including but not limited to MS Word, Excel,

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PowerPoint and Outlook, and quickly learns new programs

Refined planning and organizational skills, able to take on and delegate multiple tasks at once

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Work Experience

Customer Service, Chudleigh’s Entertainment Farm, Halton Hills, ON

2009 – 2013

Worked directly with customers to understand their needs, provided help and diffuse problems

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Trained other employees

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Cash and food service experience

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Answered the phone, took messages, made calls to customers and providers

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Assisted with filing, computer work, and ordering of products

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Assistant, Chudleigh’s Commercial Bakery and Office, Halton Hills, ON 2011

and 2012

Helped set up and introduce a new computer program for the office

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General computer work, filing, photocopying and record keeping

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Education

University of Guelph, Guelph, ON 2010 –

Present

Honours Bachelor Degree double majoring in Sociology and Criminal Justice and Public

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Policy

Centre for Research and Education on Violence Against Women and Children

Certificate of Achievement

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Volunteer Work

Habitat for Humaity, University of Guelph Chapter

Assisted on a team that built a house in Texas as well as spent two years on the executive board

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in charge of running the website, social media accounts and all note taking at weekly meetings

St. Patrick’s Apostle Church

Spent four years aiding the CWL’s Christmas bazaar and bake sale

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Terry Fox Run

Yearly participant

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References Available By Request

Contact this candidate