Customer Service Assistant

Rebecca O’Dell

**** ****** **. ** *****, CA *****

Phone: 619-***-**** E Mail: *************@*****.***

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Personal Profile

I am currently a shift supervisor at Starbucks and have over three years experience in customer service and personal

interactions. I have a combined of 10 months hands on training at Kaplan College combined with 5 months employed

experience in health field. I enjoy creating a welcoming environment for fellow co works, customers and myself. Looking to

transitions into a new career in the health field.

Experience

Starbucks 09/2011 Present

Shift Supervisor

Welcomes and greets each customer. Runs store operation during scheduled shifts, delegates responsibilities,

Responsible for training new baristas, develops relationships with staff, provides legendary customer service, resolves

problems, ensures proper cash handling and cash management, am responsible for running large daily deposit to the

bank. Remains calm during stressful or challenging times, communicates effectively with baristas and team leaders,

schedules appointments and equipment checks regularly. Portrays excellent product knowledge and ability to lead

partners. Am responsible for product knowledge and understanding, as well as the training of new baristas. Follows safety

and health guidelines, responsible for ensuring cleaning and sanitizing task are done according to codes and regulations.

Adventist Health 11/2013 Present

Home Health Aide

Provides Client's personal hygiene by assisting with bathing, back rubs, shampoos, shaves, and dressing. Assists with

transfers to the bathroom and changing of brief. Assist with client ambulation and positioning. Assist with activities of daily

living by preparing meals and feeding Client, provides nourishment between meals. Protects Clients rights by adhering to

HIPPA, state and federal regulations, and Jcaho standards. Takes Clients to appointments and outings. Maintains a clean

environment while doing light house keeping. Administers medication and nourishment. Provides companionship to Client.

Educational Background

Kaplan College, San Diego 01/2013 11/2013

Patient Care Assistant Technician

• Dean's list, Perfect attendance, and Student of the month awards.

El Capitan High School 08/2008 06/2012

Relevant Skills

• • •

Patient Care / Customer Service Vital Signs Basic Rehabilitation

• • •

Assisting with Daily Living Blood Draws EKG Application and Interpretation

• • •

Scheduling Injections Patient Transport

• • •

Cash Handling Medical Records / Charting Legendary customer service

• • •

Phone answering Problem solving Medical Terminology

• • •

Innovative thinking Excellent verbal and written Familiar with computer programs

• communication skills such as Word and Excel

Organization

Certifications and Training

• Patient Care Assistant Technician, with national • Rehabilitation I & II, 160 hours and awarded Rehab Aide

certification Certificate

• • Medical Assistant Back Office including medical

First Aid/CPR, awarded First Aid Certificate

• foundations, skills, applications and Intro to Medical

Unit Clerk Practices and Procedures, 80 hours

Insurance, 140 Hours

• Radiology, awarded Radiology Aide Certificate

• EKG Tech, eligible for national certification

• Acute and Long Term Care, Certified Nurse Assistant II,

• Physical & Occupational Therapy Aide

180 Hours (DHS approved)

• Advanced Transfer Team Training

• Home Health Aide, 40 hours (DHS approved)

• Nationally and State certified Phlebotomy license (CPT 1)

• Mental Health Aide

Externships

La Mesa Health Care and Emeritus Nursing Homes

• Provides patients' personal hygiene by assisting with bedpans, urinals, baths, Changing briefs, back rubs, shampoos,

and shaves; assisting with transfers to the bathroom; assisting with bathing

• Assist with activities of daily living by serving meals, feeding patients as necessary; ambulating, turning, and

positioning patients; providing fresh water and nourishment between meals.

• Maintains patient stability by checking vital signs and weight, collecting urine, recording intake and output information.

• Provide patient comfort by answering call lights, and tending to their mental and physical needs and providing

companionship

• Protects patient rights by adhering to HIPPA, state and federal regulations, and Jcaho standards

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• Assists in caring for memory care patients.

Marine Corps Recruit Depot

• Drawing medications

• Preforming multiple injections in a fast pace environment

• Obtains blood specimens by preforming venipuncture sticks

• Properly verifies patient identification

• Maintains safety by complying to health standards and regulations

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