Manager General

Richard T. Hendrix

**** ** *** *****

Ocala, FL *4470

Cell 520-***-****

Email: ***********@*****.***

Career Objective

In every operation, no matter how small or large, the motivation to be the

best in everything we do from start to finish. A passion for hospitality,

guest service, and winning in every area of the operation, has led to

success in the past, as it will in the future! I bring experience that has

allowed me the opportunity to build and operate the best teams, and

associates and take them to a higher level.

EMPLOYMENT HISTORY

Kpartners Hospitality

04/2010 to present

General Manager

. Opening General Manager for Marriott Courtyard in Houma, LA

. Completed all tasks necessary to open the hotel from initial check

lists to FF&E installation, staff acquisition and start up

. Hotel is a full service hotel with 144 rooms w/banquet space for up to

300 people

. Hotel is in the top 10% of GSS since opening, top 20 hotel in 2012

. Hotel Revpar of 144.8

. Hotel awarded Gold Circle Award for 2011 from Marriott Intl

. Hotel awarded Intent to Recommend Award for 2011 by Marriott Intl

InnSuites Hotels and Resorts 09/2006 to

02/2010

Regional Director/General Manager

. Responsible for the guidance and direction of five hotels in two

states

. Renovated four hotels in part to reposition, as well as improve

competitiveness in the market. Instituted new boutique branding for

these hotels

. Increased revenues and NOI for all hotels in very difficult markets

. Performed internal audits for the company at all nine locations

. Created weekly and monthly reports to improve performance

monitoring

. Implemented changes in the regional position to give better quality

direction and follow through

. Revenue management at all hotels improved revpar indices in each

market

Alliance Hospitality Management Inc - Houston, TX 11/2003 to

10/2005

General Manager

. Manager of a 197 room Courtyard by Marriott Hotel

. Improved GSS scores by over 12% in first 6 months

. Restructured sales team, trained all departmental level staff

. RevPar growth at this hotel is in the double digits for the past

year in a down market

. Hotel's flow through has improved to over 80% YOY

Formal Education / Hospitality Certificates

. Miami (Ohio) University(BusinessAdmin) 1976

. Dale Carnegie Executive Leadership 2010

. Marriott General Managers School 1999/2010

. Best Western Voting Member Orientation/GM Training 2003/2006

. Leadership Terrebonne 2012

AWARDS

Chairman's Circle Award Sunstone Hotels 1999

. Gold GM Award Servico Hotels 1995

. GM and Hotel of the Year Innsuites Hotels 2008

. Hotel of the Year Kpartners 2012

. Occupancy and Star Increase Award Kpartners 2012

. Rotarian of the Year Houma/Terrebonne 2012

. Marriott Gold Hotel 2011, Marriott Silver Hotel 2013, Top 20 2012

BOARDS AND ASSOCIATIONS:

. So. Arizona Lodging and Resort Assoc. Treasurer

2009/2010

. Houma Terrebonne Rotary Club 2012/2013

QUALIFICATIONS

. Strong team building skills

. Varied hotel locations (Resort, destination, bed and breakfast,)

. Community involvement via industry as well as service organizations

. Revenue Management, REVPAR growth

. Experienced Trainer, community college instructor

. Project Management for renovations

. Courtyard PMS, Microsoft Excel, Lotus, HSI, MSI, Resort Data

Processing, Uni-Focus, Profit Manager PMS systems

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