Customer Service Sales

SHERRY WELCOME

**** ******** *** (M)732-***-****

Somerset, NJ 08873 *************@*****.***

A diversified background encompassing experience and training in a variety of settings. Skilled in analysis requiring a high degree of organization and attention to detail. Noted for ability to establish good rapport with customers, co-workers, and management on all levels. Capable of establishing effective priorities and able to implement protocols in a results-oriented environment. Effective working independently as well as contributing to a team effort

PROFESSIONAL EXPERIENCE

Johnson & Johnson Health Care Systems, Piscataway, NJ

Crossroads SAP implementation Project

Quality & Compliance, Document Control Specialist 2009-Present

• Assisted in the creation of the document management strategy and procedures

• Key Member of the Adobe Digital Signature Testing Team

• Responsible for executing User Acceptance Test Scripts for Adobe Professional

• Created Folder Structure for the document repository which contained validated documentation

• Responsible for overall maintenance of over two thousand documents including numbering, naming, and ensuring that current documents are controlled and available for reference

• Generate Status reports to stakeholders, Converting and certifying the PDF version of Microsoft Office documents that have business and Q&C acceptance

• Validation of digital signature, ensure that approved documents are current, accurate, and available to all staff

• Maintain an auditable trail for revised documents

• Ensure that templates are approved and maintained

• Assisting internal and external auditors with requests for approved documents

• Maintain document Registry

• Trained and skilled in Document Management Procedures

Customer Core Master Data, Associate Analyst 2008-2008

• Proactively communicate and collaborate with operating companies in harmonizing new accounts

• Evaluate and research information via Coact, MDM, and Internet in reconciling ship to, bill to and payer information

• Assist unit leader with workflow process for harmonization project

Contract Services & Marketing (CS&M),

End User Sales, Associate Analyst 2006-2008

• Responsible for researching and resolving suspended sales lines as well as assisting external customers, operating companies, and distributors with inquiries

• Responsible for import testing, a functionality created to enhance the cycle time for distributors reporting non-EDI tracings

• Responsible for managing multiple distributor accounts

CS&M, Research Analyst 2006-2006

• Utilized various websites to obtain information

• Rectify data in SAP and Interact, View customers in COACT

• Create and update customer information

• Manage and maintain electronic and paper files

GE Healthcare

Administrative Assistant 2005-2006

• Handled all inquiries for expense reports via JD Edwards

• Administered compliance on submitted expense reports

• Processed and filed company invoices for supplies

• Provided support to Manager of Finance

Ranbaxy Pharmaceutical, New Brunswick, NJ

Logistic Coordinator 2004-2005

• Ordered all products

• Maintained excel spreadsheet for tracking mechanism

• Obtained all paperwork associated with all shipments

• Reviewed FDA release forms

• Interact with brokers regarding status of shipments and to ensure products would be delivered on time

• Interact with other departments via email, fax, person, voicemail

Bristol Myers Squibb, Plainsboro, NJ

Purchasing Representative 2002-2004

• Handled all vendor maintenance inquiries and customer purchasing inquires

• Processed all work orders and change orders under fifty thousand dollars with an associated proposal via SAP software

• Obtained bids for orders over fifty thousand dollars for processing

• Arranged international and domestic travel, organized high level group meetings, managed calendars

• Interact with other departments and account payable to ensure proper payments

Customer Service Representative 2002-2003

• Clarified inquiries with Sales Rep

• Manage sales representative hotline for department

• Process, receive and fulfill request for AMCP Dossier/Formulary Kits

• Maintain monthly spreadsheet for number of product information requested workload to satisfy customer/client requirements on time and accurately

• Establish and assess customer credit information; Interact with other departments and telecommunications customers by telephone, in writing, in person, fax or voice mail

• Participate as a sales team member in developing customer strategies and where applicable specific implementation plans

• Utilize knowledge to meet customers’ requirements

Household Refund Lending, Bridgewater, NJ 2001-2002

Customer Service Representative

• Responsible for the efficient processing of customer direct deposits

• Addressed all concerns with return deposits and deposits with erroneous bank accounts

• Required interaction with enterprise companies such as, Schaumburg ACH, Financial Controls, Treasury, Systems Development Group, H&R Block Corporate, H&R Block Major Franchises and other non-Block Electronic Return Originators

Telcordia Technologies, Piscataway, NJ 1999 –2001

Telecommunication Administrative Assistant

• Handled requests from existing, new customers or agents for installation, disconnection, or changes of telephone systems and services

• Met or exceeded corporate requirements for sales objectives through identification of customer

• Processed calling card issuance/cancellation requests

• Handle fraud inquires, Ordered new calling cards for in house distribution when needed

• Processed international block restrictions upon request

• Reviewed the on-line left company reports extracting the names of users requiring card cancellation

• Maintained monthly issuance/cancellation spreadsheet for pagers, cellular, and calling cards

• Retrieved and processed requests placed via voice mail box, email, or by incoming calls on a daily basis

• Processed requests for replacement pagers, calling cards, and cellular phones

• Recovered unneeded pagers throughout the company and returned to the vendors for credit

• Provided consulting services to clients in so far as proper pager plans that cover the client needs both domestic and foreign

• Serve as liaison for the user with vendor

• Respond to the end user in resolving discrepancies with vendors;

COMPUTER SKILLS

• Experienced in Microsoft Office Applications including Word, Excel, PowerPoint, ACCESS, Outlook,

• JDE

• Adobe Acrobat Professional

• SAP

• HCS internal systems Interact, Siperian, CARS, Interact, MDM, TRIM, COACT, InfoWeb Reporting Tools, Sharepoint

• Visio

EDUCATION

New Brunswick High School, Diploma June 1991

Training

Records and Information Management

Privacy Awareness

Adverse Event and Product Quality Complaint Awareness

Information Asset Protection Policies Training (IAPP)

Careful Communication

Health Care Compliance

References Contact Information

Cherian George, Director of IT Global, J&J Health Care Systems 1-908-***-****

Saritha Koshy, Director of Quality & Compliance Johnson & Johnson 1-732-***-****

Michele Ruiz, Corrective Action Preventive Action Manager J&J Health Care Systems 1-732-***-****

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