Customer Service Sales

John A. Delande

*** ****** ******, **** ***

Danvers, MA 01923

Cell: 978-***-****

Email: **********@*****.***

Summary

A creative, energetic and organized professional/entrepreneur with numerous

years experience in the business to business sales environment. Successful

negotiator and communicator who is comfortable in interactions across all

corporate levels and business organizations. My objective is to obtain a

position that will utilize my previous work experience and provide

professional growth.

Professional Experience and Accomplishments

D & B Employee Benefits, Inc., Glastonbury, CT.

7/2008- Present: President - Employee Benefits

Insurance Broker

. Created and implemented a strategic marketing plan and sales strategy

for the 200+ State of Connecticut agencies and the 50,000+ State

employees.

. Manage on a daily basis a solid business relationship with the State

of Connecticut's Comptroller's office.

. Manage the processing of all new participant sales and manage the

daily customer service of all current participants.

Employee Family Protection, Inc., Glastonbury, CT.

7/2006 - 6/2008: Account Executive:

. Developed strategic business relationships in Massachusetts with

employee benefits brokers, consultants, insurance agencies, banking

houses, association groups and insurance company representatives.

. Established and maintained current client and potential client

relationships.

. Coordinated and managed the benefits communication process workflow

from account acquisition through implementation of one-on-one

enrollments to the transition into ongoing customer service.

. Prepared presentations, proposals and sales contracts.

Morgan Stanley, Boston, MA.

2/2005 - 5/2006: Financial Advisor

. Successfully completed financial advisor training program including

obtaining my Series 7, 66 and 63 licenses.

. Initiated new business growth through cold calling and

personal/business referrals

. Transferred to client services management division and was solely

responsible to provide sales opportunities and customer service to all

Boston office clients with financial portfolios under $500,000.

Aon Private Risk Management, Boston, MA.

12/2001- 4/2004: Sales Manager

. Initiated property and casualty business growth through new account

acquisition and current account enhancement.

. Developed and managed a referral lead source program with banks, law

firms, accounting firms and certified financial planners throughout

Massachusetts and Rhode Island.

D & B Employee Benefits, Inc., Glastonbury, CT.

2/2001- 12/2001: President - Employee Benefits

Insurance Broker

. Effective 1/1/2001 sold the State of Connecticut a new Voluntary

Life/AD&D benefits plan and three new Voluntary Short Term Disability

benefits plans.

. Awarded two payroll deduction vendor slots for State employees that

enroll and purchase above Voluntary benefits plans.

. Created an agency marketing plan for the State of Connecticut's 200+

State agencies and a sales strategy for the 50,000+ eligible State

employees.

Fort Dearborn/Medical Life Insurance Company, Chicago, IL.

10/1993 - 1/2001: Regional Sales Manager

. Developed and managed a General Agent/Broker sales and customer

service distribution network in New England from 10/1993 to 9/1999 and

Southern California/Arizona from 10/1999 to 1/2001 for two national

group life and disability insurance companies.

. Consistently made or exceeded yearly new business production goals.

. In July of 1997 sold the largest group life insurance contract ($10.5

million) in the company's twenty plus year history.

Blue Cross and Blue Shield, Boston, MA.

12/1986 - 10/1993: Senior Sales Executive

. Managed a territory that generated in excess of $20 million in annual

premiums. Territory included eleven accounts with 500+ employees and

eleven accounts with 100 to 499 employees. Also managed a customer

service team responsible for account/employee plan administration and

service issues within territory.

. Consistent top performer both regionally and company wide by

continually exceeding annual sales quotas for all product lines.

. Acquired a thorough knowledge of health care management and finance.

. Trained and supervised new representatives in account renewal and

sales activities.

6/1985 - 9/1986: Friden Alcatel, San Diego, CA.

4/1984 - 4/1985: Duralith Corporation, Millville, NJ.

Education

Bachelor of Arts, History - College of the Holy Cross, Worcester, MA.

ST. John's Preparatory School, Danvers, MA.

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