Customer Service Medical Billing

Alicia Dunwell

**** ********* ******* ***

Greenbelt MD, 20770

E-MAIL:**********@*****.***

Primary Phone Number:202-***-****

Entry Level Medical Billing and Coding

QUALIFICATIONS

An outstanding professional that brings exceptional experience and a positive attitude that works well with others. Maintaining

an upbeat approach to manage any challenging situations while displaying the ability to learn rapidly and adapt quickly to

changing situations with a high energy work ethic.

EDUCATION

Fortis College, Landover. MD Major: Certified in Medical Billing and

Coding

Degree received: June 2011 GPA: 3.45

Relevant Courses/Office Proficiency:

ICD 9, CPT 10 MEDICAL KEYBOARDING 47 WPM

TERMINOLOGY

OUTLOOK MEDICAL INSURANCE 10 KEY

HCBCS, CMS 1500 MEDICAL SOFTWARE MULTI LINE PHONE,

MEDISOFT FAX

MS EXCEL, MS WORD MEDICAL BILLING, HIPAA & OSHA

CODING

POWER POINT DATA ENTRY CONFIDENTIALITY

Metro Practice Management Medical Billing Office Externship 03/2011 05/2011

Medical Data Entry Clerk

• Oversee registration, insurance verification, schedule follow ups, preparing patients for laboratory tests, examinations,

and out patient procedures

• Process and submit electronic claims using Payer path software

• Process, receive and review correspondence and claims for payment and errors. Monitors all functions necessary to

ensure coding and data entry is accurate.

• Posting payment and account reconciliation interact with DC Medicaid, Medicare, Alliance, and other major carriers.

PROFESSIONAL EXPERIENCE

DB Consulting Group, Inc. 11/2013

Current

8403 Colesville Rd Silver Spring, MD 20910

Ph.240-***-****

USAID Junior Contract Specialist (M F 8am 4pm FT.)

Maintain physical award files in the file room, which includes keeping track of filing awards in file room and retrieve these files

for the Contract Specialist to review. Entering pertinent data for newly received award files into the closeout tracking database.

Prepare and documenting closed award files for final storage/destruction. Assist in generating memoranda provided by contract

specialists. Organizing and executing a weekly courier run. Assisting with the review of award files including all modifications,

correspondence, invoice reports, and extracting and summarizing financial history and record on worksheet. Perform general

administrative functions such as invoice processing, maintaining leave records, supply ordering, and other administrative

functions for the closeout team and project director.

Medstar Physician Partners Health. 03/2013 11/2013

2901 Olney Sandy Spring Olney, MD 20832

Ph.202-***-****

Patient Service Coordinator, FT.

Demonstrated appropriate social skills including effective verbal and written communication with physicians, patients and staff.

Assisted in coordinating patient care from an administrative perspective. Greets patients in a service oriented and professional

manner when checking in. Makes appointments and updates demographic insurance information. Maintain and process

medical record documentation in a manner that corresponds with the practice’s goals of high quality care and service in a

timely manner. Proficiency with windows application electronic medical manager and centricity.

Cricket Wireless 06/2012 02/2013

8500 Annapolis Rd. Suite C New Carrollton, MD 20191

Ph.202-***-****

Retails Sales Representative/ Call Center, FT.

Greeted patient and visitors professionally in an engaging manner. Scheduled appointments for patients for any needed service

or procedure. Gathering and Updating all patient demographics. Correct and apply payments, adjustments and cash to

accounts and process deposits. Obtain insurance information and processed insurance claims/ payments. Triage patients and

follow triage guidelines. Responsible for effectively and accurately obtaining prescription and referrals request from patient.

Babies R US 09/2011

01/2012

3900 Cherry Hill Rd Silver Spring, MD 20902

Ph.301-***-****

Customer Service Representative, Seasonal pt.

Ensured that each customer receives outstanding service by providing a friendly

environment, which includes greeting and acknowledging every customer, maintaining solid

product knowledge and all other aspects of customer service administer all points of sale

opening and closing procedures in accordance with corporate policy. Rings up all sales on

cash register, properly and accurately handling money, checks and other types of payment

received for products sold. Performs all duties with minimal supervision. Provide customer

support to quickly and effectively solve customer challenges. Responsible for training and

supervision of employees. Resolve all customer complaints in a manner consistent with

company policy, and with customer satisfaction in mind. Assisted at baby registry desk.

Welcoming new parents. Filing documents. Creating a overall positive experience for guest.

Sports Chevrolet. Silver Springs, MD 07/2011 01/2012

3101 Automobile Blvd Silver Spring, MD 20904

Ph.301-***-****

Internet Receptionist Assistant/Marketing, Seasonal pt.

Communicated effectively with Internet customers and responded back to them according to

their preferred method of communication, whether by phone, by e mail, or in person. Assist

customers in a friendly, courteous manner, Effectively respond to questions and requests from

customer. Has thorough knowledge of all dealership products and services. Responded to e

mail inquiries within established time frames. Scheduled appointments for customers to visit

the dealership for test drives and sales presentations. Entices the customer to visit the

dealership

Reference provided upon request

Contact this candidate