Customer Service High School

Alessandra Paez

**** ********* ***. *****, *** York, 10467 apt. 9C ********@*****.*** 347-***-****

I fell in love with glamour and beauty in the 5 years of practice and plan to continue enhancing the beauty in everyone

for years to come.

Revolver Salon- May’12 –Present 7 East 14th st. NY, NY 10003 Ikea- July 2009- September 2012 1 Beard st.

Bklyn, NY 11231

Max Brenner- Nov’08- June’09 841 Broadway, NY, NY, 10011 Cosi Inc.- August 2007- October 2008 76th st.

Broadway, NY,NY 10021

Foxy Lady II inc.- November 2006- January 2007 32 East 14th st. NY,NY, 10003

Revolver Salon- Hair Stylist

Being a stylist means putting on your uniform which is a bright smile, good attitude and of course current with latest

fashion, hair and beauty. Listening to the client’s expectations, achieving close to or actual desired look requested, or

making suggestions on what could work better for the client. My work comes with knowledge of my background in

color with provided Goldwell and Redken training classes, cutting, and barbering from master stylists in NYC.

Making sure I’m early and preparing for the days clients and keeping things organized, continuing services using state

required sanitation and practices. Selling products that create the look given. Helping out with questions and

recommending products to customers in the Ricky’s store (Revolver is part of Ricky’s Beauty Supply). Then at closing

of day counting out the register and preparing night duties for the following days clients when absence of assistance,

otherwise supervising work of assistants to things such as training, cleaning, preparing and closing of the day.

Ikea – Kitchen Planner

Making sure all customers are taken care of and be part of the movement of coworkers to meet national goal of selling

13 kitchens per day. Handle customers with anything relating to kitchen design; after sale issues, general questions

about the product. Making sure showroom is presentable neat and readily available for customers. I’m also trained in:

cashiers, phones, and supporting other departments; placing over the phone orders (countertops, after sale issues,

general kitchen issues) in charge of organizing inventory space for all goods. Put on commercial projects (kitchen

related) for advertising purposes.

Max Brenner- Barista

In charge of making drinks in the specific order they were taken. I made specialty coffees, smoothies, shakes, and

beverages. In charge of re-stocking on necessary ingredients for drinks on menu, preparing mixes and decorative items

for drinks. Trained as a cashier and handled take-out customers with specialty drinks and desserts and in charge of

keeping work area safe and clean.

Cosi Inc.- Barista, Cashier, Waitress, Trainer

As a Barista I prepared specialty coffees, smoothies, and other sorts of drinks. In charge of the stock such as chips,

soda, utensils, coffee cups, napkins etc. I also helped in food orders, charging and dispatching. Helped with cleaning

preparations for the next shift and trained co-workers in all aspects of the business and answered phones.

Foxy Lady II-Sales Associate

Assisted customers with their specific requirements of the merchandise, and assisted cashiers. I assisted in assuring

store cleanliness.

Empire Beauty School October 2008-July 2009 Cosmetology: Hair, Skin, Nails, Leanring: Chemicals, Styling

techniques, Tools, basics in customer service and basics to take state board exam once completed 1000 hours.

Art & Design High school 2004-2007 Graduated with honors after 3 years.

Other experience:

Computer Software: Photoshop, Microsoft Word, Excel, and I’m an excellent illustrator

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