training soft skills, english communication, grammar, recruiting

Indira Padmanabhan

Mail: ******.****@*****.***, Phone: 91-988*******

Address: A2, DABC apartments, Mogappair west, Chennai, Tamil Nadu, India

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OBJECTIVE

To obtain a position in Training/Learning and development that will enable me to use my strong skills, Experience, Knowledge,

dedication and ability to perform well and deliver the best of me and my work.

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SUMMARY

• Graduate engineer with experience in IT and IT services industry. Searching for a good teaching, Training, learning and

development or related job in US with Visa sponsorship (ready to pay back from my salary).

• Have 6 years and 10 months (first 2.3 years in freelancing) experience in Training, Content development, Recruitment,

Supply chain management, SAP & material management with IT MNC and IT services firm.

• Main role involves training Soft skills, English communication, Business etiquette, MNC culture, mock interview, prepare

training material, schedule and plan, TNA, TNI, maintain detailed reports and update.

• Extremely passionate trainer/ teacher who also has experience in taking tuitions to school students. Teaching is all I want to

do in life. Enthusiastic in School, college or corporate teaching/training.

• Interested in Drawing, reading & writing, have own collections of poems, songs, couplets & henna designs.

• Speak 4 languages that includes English, Hindi, Tamil (speak, read and write) and also Punjabi.

• Honest, flexible, positive attitude, hard working, go getter attitude and understanding are my strengths.

• Almost one eye blind from birth, still lived life in a regular and normal way (education, sports and work).

ACADEMIC RECORD

• Bachelors of Computer science and Engineering (June 2007) Vel Tech College. Anna University.

Percentage: 67%

• Higher Secondary (March 2002) Bethel Matriculation Hr. Secondary School.

Percentage: 71%

• High School (March 2000) Sir M.CT.M Matriculation Hr. Secondary School.

Percentage: 72%

CERTIFICATE SIX SIGMA (Green Belt)

Certified in Six Sigma Green Belt (AUTVS) November 2012 A course on DMAIC (Define the opportunities, Measure

performance, Analyze opportunity, Improve performance, Control performance) with Quality control, the 7 Quality Control tools

(new and old) and Total quality management (TQM) principles.

PROJECT DESCRIPTION: FINAL SEMESTER – MAY 07

Anti phishing Strategy based on visual similarity : A web based project used to prevent phishing on personal details and other

web pages. Works on TOMCAT (soft ware) in JAVA platform. The Operating systems used are Windows XP and above versions.

The purpose of this project is to detect and prevent any duplication of personal and confidential data and keep safe.

EXPERIENCE AND SKILL SET

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Subjective skills: English and Business Communication, voice and accent, Time and people Management, Team Building,

Manners, Social and Business Etiquette, Presentation Skills, Professional Attitudes, Service Excellence.

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Technical skills: Supply chain, Material management, Manual testing, product configuration, SAP CRM, MIS, MS office

(word, power point and excel), client conference (phone, email and virtual room session).

• Individual contributor, Validate, Test, Edit, Update, Release in drive, load, Run & crosscheck.

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Computer Language: C, C++, java and Visual basic script.

EXTRA CURRICULAR ACTIVITIES

• Awarded the Best Cadet of the batch of 180 girls (1T.N GB) 2004 2006 in NCC by Vel Tech College.

• Been one of School team’s vice captain (Green house) for the academic year 2001 2002.

• Have been the Core Organizer of our Technical Symposium (2004 2006).

• Have been the Editor of our CSE Departmental Magazine (2004 & 2005).

• Have been Ignition Crew member (A prestigious Comity for Employee connect in HP)

• Been an Individual contributor of the team for I cost process, have prepared a complete SOP for the team.

• Have been a part for two important projects in NPI testing and have successfully completed on time (in HP).

CAREER RECORD : WORK EXPERIENCE

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Current Company: Calydon Tech Solutions Pvt Ltd

Designation Soft skills Trainer.

Experience: May 2012 Present. Sector IT Services Firm.

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Previous Company: Hewlett Packard (HP) India Ltd

Designation Business Associate II.

Experience: January 2010 April 2012. Sector IT Supply Chain (GBS).

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Previous Company: English Coaching Centre.

Designation – Freelance/ part time trainer

Experience: September 2007 December 2009 Sector – Services firm.

ROLES AND RESPONSIBILITIES:

CALYDON TECH SOLUTIONS: Soft Skills Trainer

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Responsibility: Conduct initial interview. Train on Soft skills that include Communication, etiquette, Manners, behaviors,

MNC culture and professional skills to professionals (freshers and experienced).

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Job Description: Conduct class room training and support on the following topics.

• English Grammar (Parts of speech, Sentence structure, Tenses, Degrees of comparison, Articles, Direct & Indirect Speech,

Active & Passive voice) Question tags, vowel & consonant sounds, phonetics & Indianism.

• Communication skills, listening skills, Interpersonal skills, Presentations & Etiquette (Mail, Business)

• 3 V's of communication, 5 aspects of voice power, KISS rule & Jaw exercise for effective communication.

• Personality Development (Positive attitude, confidence & assertiveness), body language and professionalism.

• Telephone etiquette (Open call, Body of the call & Close the call) Hold procedure and Transfer procedure.

• Behavioral skills, Team building skills, Group discussion, Time & Stress management, Types of Customers.

• Responsibilities based on voice/nonvoice process or service desk operations, depending on customer.

• Practice Mock calls, One on Ones. Feedback and prepare the candidates as per process requirement.

• Prepare & Conduct assessment, focus & work on weaknesses using both theory and practical methods.

• Prepare and develop the Training content (Theory, presentation, audio, video, activity) as per client standards. Update that

on regular intervals. Prepare and follow the training schedule for the batch.

• Understand the requirement and work on Training need analysis ( TNA) & Training need identification (TNI).

• Update the management regularly on batch performance. Maintain attendance and leave report. Maintain individual records.

Prepare weekly report and update the management during and after the training.

EWLETT PACKARD INDIA Ltd (HP Bus Operations Associate II:

H ):

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End To End Activity: Receive the Product Configuration (Deals) from EMEA customers. Check and VALIDATE the orders

with the new updates. Extract the new changes for all the products and the product components with the respective model

and its version using web tool and details.

• Create and update the new entries for EMEA region, Check and BLACKBOX test the configuration with Updates and its

related subassemblies. Upload the file and Release in the worldwide share drive to proceed.

• Create an ECO for the updates and acknowledge. Introduce the new Components and their relations in GPG. Create SKUs

for all localizations and Item number with respective SCM rules.

• Load the Configurations in ERP, follow the procedure and complete the configurations (SKU).

• Run the updated components. Crosscheck the newly added updates in SAP and other web tools. Once the order is Clean

and set in SAP, acknowledge to the customers and factories.

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Individual Contribution: Work with WW costing team to update the cost for parts of the product and clear the order for

customer. Update records for future reference. Prepare MOMs and update the team.

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Additional Responsibilities: Attend Customer Calls (Internal clients) on weekly basis for process updates or any new

product introduction regarding the process. Timely updates and proper use of SOPs.

ENGLISH COACHING CENTRE: Freelance Trainer

• Provide English communication and grammar training to people from different professions and age group.

• Educate graduates in resume writing, interview handling, group discussion, HR round and manners.

• Prepare the fast track training sessions as per training guidelines and materials applicable for the program.

• Conduct classes as and Ensure students’ attendance and participation in the sessions.

DECLARATION

I hereby declare that all the statements in this document are true and correct to the best of my knowledge and belief.

Place: Chennai Tamil Nadu, India.

Date: March 2014

Yours sincerely

Indira Padmanabhan

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