Manager Customer Service
Resume:
Ferndale, MI *****
Kyle James Wojan 773-***-****
******@*****.***
SU M MARY
Results-oriented, highly motivated business professional with extensive strategic, analytical and
account/project management experience. Continued education with an MBA specializing in Marketing with a
focus on consumer behavior, customer insights and strategic management. Exceptional work ethic with
ability to communicate and motivate team members to enhance strategic goals and organizational objectives.
Strives in decisive leadership situations with a strong passion for driving continuous process improvement
and business development. Ability to establish new business relationships and grow existing client
relationships. Seeking opportunities to develop new skills as a Key Account Manager.
Professional Core Qualities and Competencies:
• •
Outstanding communication, presentation Business development and building
and negotiation skills relationships
• •
Financial, engineering and marketing Multi-project coordination
analysis
• Quick learner with outgoing personality
• Effective leadership and business ethics
• Strong account management and
• Strategic and marketing planning skills organizational skills
Proficient with Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Project, Publisher, Word),
Salesforce.com
Experience with AutoCAD, Campfire, LabView, MatLab, Pro/E, SharePoint, SPSS
P ROFESSIONAL E XPER I E NCE
Key Account Manager
SRG Global, Inc.
Warren, MI August 2013 - present
• Promoted from Service Account Manager to Key Account Manager within 7 weeks from start of
position, now responsible for a $80-$100M book of business
• Lead sales for Tier 1 Global accounts that include products from GM, Ford, Chrysler, Audi, BMW &
Hyundai
• Achieved new business bookings to meet/exceed profit margins, ROI, and revenue growth targets
with a record selling month in November ‘13 with a total sales of $34.6M
• Managed the commercial processes effectively, including preparing price, price negotiations, cost
breakdowns, contracts, Purchase Orders, RFQ responses, etc.
• Collaborated with Managing Directors, Business Development and Program Management teams to
assist with identification, evaluation, and execution of new business opportunities
• Managed all current business activities to maximize long-term profitability and customer satisfaction
• Interfaced with customer purchasing, design, engineering, and quality personnel to achieve a balance
between the company’s and customer’s expectations
Defense & Manufacturing Project Leader/Consultant
Automation Alley
Sterling Heights, MI August 2010 – August 2013
• Served as an engineering liaison to suppliers and customers creating business opportunities and
maintaining customer satisfaction
• Chosen by Engineering Director to develop essential strategic and mitigation steps for customer
specific issues
• Supervised and monitored reverse engineering, supply shortages and sustainment projects to achieve
project goals and satisfy quality, cost and delivery targets
• Represented the organization at various networking conferences and expositions effectively
communicating the objectives of the company and creating business relationships
• Developed short and long-term marketing strategies and tactics
• Met or exceeded all timing, quality and budgetary expectations on projects ranging from $1,000 to
upwards of $250,000
Kyle James Wojan Resume -
Page 2
Analyst
Jones Lang LaSalle
Chicago, IL January 2010 - August 2010
• Engineering, financial and marketing analysis of market trends of the company as well as
competitors
• Prepared and presented formal client ready documents including reports, presentations and business
cases
• Showed ability to handle multiple tasks, manage time effectively, and establish priorities to meet
critical deadlines in a fast paced environment
• Selected by top management as a key strategic team member that focused on savings initiatives and
process improvements within the organization
• Provided an excellent level of customer service skills and professionalism
• Working knowledge and experience with Six Sigma tools
Engineering/Management Consultant
Hancock Management LLC
Warren, MI January 2008 – April 2009
• Performed weekly presentations identifying opportunities for cost reduction and process
improvement
• Identified, analyzed and presented quality management and process re-engineering opportunities to
the client
• Developed and implemented solutions to product/process issues
• Displayed superior writing ability in writing, updating, and revising technical documentation
• Showed ability to work in a team-oriented environment as well as independently to complete
objectives
• Identified potential failure modes/effect of failure and recommended strategic course of action to
remedy failure using engineering methods and Six Sigma principles
Engineering Cost Analyst
Aerotek Engineering - Contract Employee for Chrysler LLC
Auburn Hills, MI July 2007 - January 2008
• Directed supplier/plant idea generation workshops and process reviews leading to $146M cost
savings in 2007
• Showed ability to manage multiple activities simultaneously for specific actions between product
teams
• Identified technical cost sharing opportunities through synergy opportunities
• Documented cost savings and coordinated with Engineering, Procurement and Finance to implement
cost savings initiatives
• Selected by Department Director to generate and prepare financial reports for monthly meetings and
forecasts for top executives
E D UCAT IO N
Master of Business Administration
Walsh College of Accountancy and Business Administration - Troy, MI - June 2012
Specialization: Marketing
Bachelor of Science in Mechanical Engineering
Central Michigan University - Mt. Pleasant, MI - May 2007
Minor: Mathematics
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